Greyhound Bus Complaint
Denied refund for unused ticket
The next business day, I called customer service and a representative named Ms. Hill was extremely unhelpful and rude -- she kept talking over me and did not give the slightest indication that she wanted to help. She informed me that because my ticket was non-refundable, there is absolutely nothing she can do and that if the agents at the bus terminal wanted to issue me a refund, they could have done so, but customer service can't help me. I told her my unique situation and repeated what the bus terminal agents said, but Ms. Hill was yet again, unhelpful.
I called again and asked her if I could at least have an exchange for my ticket because it hasn't been used and it's extremely disappointing to have wasted a perfectly good ticket just because I purchased the wrong ticket. Yes, that was my fault, but I'm sure a huge company like Greyhound and afford to let me exchange my ticket. It wouldn't even be considered losing money for them;they would just not be making any gains. This alone speaks volumes of what a greedy company Greyhound is. Ms. Hill told me again there is nothing she can do. SO unhelpful, it was ridiculous. Never giving business to Greyhound again.
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