Greyhound Bus Reviews and Complaints

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Greyhound Bus Reviews

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  • Greyhound horrible timing and service

    My first bus was late and the system was down so I couldn't print my pre purchased ticket. I explained my issue to the service desk and they told me to get in my terminal. SO I is. THE driver wouldn't let me on the bus unless I have her my id even after u showed her my email ticket. Then going back home the bus left thirty minutes early knowing that he had more people showing up so now I'm stuck driving an hour out of my way to chase a bus down that may possibly not be at the station. I have to get on this bus to be at work on time tomorrow. Overall a very frustrating and... More...
    Emmavinson34's Picture   Emmavinson34    0 Comments   Comments
  • bad trip from Warrenton 2nd May 2015

    I got on the Cityliner 2nd May at 1 in the morning. The driver took my ticket and I asked him where my seat was. He showed me 2A but a big man was sitting there with hand luggage on the next seat. He was not going to move. The driver then told me to find a seat. I was so shocked. The seats in front of the bus were vacant but I was told ut was for the driver. A man then took oity on me and said I could sit next to him. There were single people laying on the 3 seaters with blanket covering them sleeping. After we left Klersdorp tthe driver told the other driver he was tired. They pulled oiver... More...
    elna7's Picture   elna7    0 Comments   Comments
  • Power triping bus driver Meme

    I took a trip from Vegas to LA. There were some young English girls who were a little giggly at the beginning of the trip. The bus driver found it hugely disrespectful even though they were not the only people chatting on the bus. I was sitting behind the girls and they were not disruptive. They fell asleep and so did I. At out pit stop Meme threw them off the bus telling them they did not respect her while she was speaking on the microphone at the beginning of the trip. This was grosely exaggerated by her and she proceeded to call the police. The girls were quite calm under circumstances... More...
    Eurodiva's Picture   Eurodiva    0 Comments   Comments
  • Worst bus service ever seen

    My trip from newark penn station to columbus drove me nuts To start with bus was 1.5 hrs late at newark and after reaching philadelhia our driver told us that next driver will arrive in an hour but after sitting in the bus for about 2 hrs without heat a girl from the passanger took a step ahead to check whats going on and when she announced that the bus is not goin anywhere because they have no driver to take us anywhere, everyone in the bus got mad and when we asked greyhound they said either they can give the refund or next bus will go next day 4pm and it was 3 am when we were talking to... More...
    Ankurkumar1's Picture   Ankurkumar1    0 Comments   Comments
  • Charged twice for my trip and terrible customer service

    I have been a loyal user of Greyhound busses for many years and have been thoroughly disappointed with the rapid decline in customer service. My first terrible experience with Greyhound happened in Toronto after I had just missed my bus due to traffic. The ticket agent was very rude to me and wasn't sympathetic about my situation at all. I was aware that there was nothing that could be done and that I would have to purchase another ticket when the agent yelled (so do you want the ticket or not? Because if you don't I'm busy and don't waste my time.) Shocked and... More...
    rayray1234's Picture   rayray1234    0 Comments   Comments
  • Lost luggage on Jan 1, 2015

    I traveled from Gulfport, Ms to New Orleans, LA, then on to Dallas, TX. Bag was put on the bus in Gulfport. We got to Dallas and traveled on the same bus to Houston where we transferred to another bus. Between Gulfport and new Orleans my bag go misplaced because they couldn't find it when they unloaded at Houston. I have been calling since then. First, i was told it was in New York. Then they have no idea where it is, then New York again. Now, i need to fill out a claim form. I feel like I just got the run around and my bag is still missing. It amazes me that i cant put my bag on the... More...
    rena11874's Picture   rena11874    0 Comments   Comments
  • My Trip

    On Feb 1st 2015 my 800am Detroit bus had no driver so we waited for another to show up. Driver Wggins came in to find 3 yes 3 drivers called in so she put as many people from all three buses on one and away we went. Into the worse slippery snow fall of the year. She was great getting people as far as she could. The rest of us ended up in Grand Rapids Michigan. We where stuck there of course because no other buses where running. but Ms. Wiggins got us safely there though the storm. ice building up on the wipers real bad and strong winds. I for one wanted to say Thank You to her for what... More...
    devilowl's Picture   devilowl    0 Comments   Comments
  • Credit card charged twice

    Hi, I recently bought tickets online on Greyhound, and my credit card was debited twice, whereas I got only one confirmation email. I tried to call EVERY phone number I could find online, but no one is able to help me getting my money back. The only person who seemed to understand my problem transferred my call to another number, which was actually an automatic service, but none of the menus was corresponding to my situation. Now I don't know what to do to get my money back, this is absolutely unbelievable that a company like greyhound has so bad customer service and so many... More...
    (Credit Cards, Finance, Banks)
    blablabla123's Picture   blablabla123    0 Comments   Comments
  • Vancouver Greyhound Customer Service was very unfriendly and unhelpul

    The actual bus trip was fine despite it being lengthy but the lady at the customer service desk certainly left me feeling frazzled. I was about to board the bus and my baggage didn't have a destination tag, and the person loading the bus told me to go to the customer service desk and get a tag for it "QUICKLY!" I jogged over towards the lady at the desk, I was maybe 5 feet from the counter when she shut the window and put up a closed sign. I figured if she knew I just needed a tag she could just give it to me. I went up to the window and asked "Hi could I just have one... More...
    longstride's Picture   longstride    0 Comments   Comments
  • Terribly run company

    I have had several bad experiences with Greyhound between the buses running late and sitting next to people with little personal hygiene but this last time I've had it. I was scheduled to take a Bus from Toronto to Sudbury at 4 pm which I had booked two weeks in advanced because it was my boyfriend's birthday. I showed up at 3:30pm and waited at the platform. After about 15 minutes I assumed the bus was late until the manager showed up and told us our bus was cancelled! We didn't received any notice. I'm pissed because I could've taken an earlier bus or an earlier... More...
    melly731's Picture   melly731    0 Comments   Comments
  • Left on the cold winter waiting for a greyhound bus.

    Greyhound was responsible for, by far, the worst trip I've ever did. In purchased a ticket to go from Niagara Falls to Toronto. The bus was suppose to get at the bus station to pick the passengers at 10:35 pm, however, the bus station at niagara closes at 10:30 pm and all the passengers were kicked out and left outside waiting on the cold weather (-4C / 24F). It would be inconvenient, but not a big deal to wait 5 minutes in the cold. HOWEVER, the bus arrived ONLY 2 hours latter. It means the approximately 20 people were left without shelter and proper cloths for two hours waiting for a... More...
    Dougsvieira's Picture   Dougsvieira    0 Comments   Comments
  • Greyhound worst trip of my life!

    Me and my boyfriend rode greyhound last April from Salt Lake City Utah to go to Spring Hill Florida, the trip was only supposed to take two days getting there but ended up taking three days because our first driver took the wrong route! we had just left Utah and the driver got on the intercom to inform us that there was a "problem" with the route but didn't inform us about what that "problem" was. He stopped at a gas station and got out , we stayed at that gas station for almost 3 hours while he walked around and talked on his cell phone to god knows who, he finally... More...
    FreeFlyer's Picture   FreeFlyer    1 Comments   Comments
  • Driving from Baltimore to Eastern Shore - Oak Hall

    Purchased a ticket for my mom.. they left her at 9:30pm at the bus station and said he connecting bus left her. First the driver didnt even know the appropriate stops to pull in. He was leaving peope out on the route 50 highway. Then the reason they were late is because he was eating his dinner they said and then they were so late the other bus left. Called Grey hound and they were no help. Very rude.. spoke with a Mrs. Hill. Not helpful at all! More...
    djurato1's Picture   djurato1    0 Comments   Comments
  • Texting and driving? Yelling at young women with babies?

    Traveling from Thunder Bay, Ontario to Kenora, Ontario was a relatively pleasant experience. This was my first time going anywhere on a Greyhound Bus and it was better than expected. My trip back, however, was not as pleasant. We had two drivers. The first driver took us from Kenora to Minaki and then switched with another driver to a different coach. The first driver started off our drive by doing his paperwork while driving, and then openly texting on his cell phone while the vehicle was moving. All in all, he was a pleasant man compared to the second man, however, who got on the bus and... More...
    clearlyjoyful's Picture   clearlyjoyful    0 Comments   Comments
  • Lost bag and ZERO help from Greyhound

    Ok so let me start by saying, if you have NO other options to travel and Greyhound is you only choice... walk or dont go!!! So my trip started in Nashville and I was schedule to leave at 7pm. We didnt leave till 9:30. We then connected in Louisville and Indianapolis,before being delayed another hour and missing my connection in Chicago. So the people in Chicago were extremely rude and could not find my bag. It took me 3 days to get someone on the phone and the put out a tracer... a week later, still waiting. This is why you should fly. This company is the worst I've ever did business... More...
    ledmon's Picture   ledmon    0 Comments   Comments
  • HORRIBLEExample: Sears broken washing machine

    I was waiting for departure from Detroit to Cleveland. My departure was supposed to be at 12:01pm. The bus was running about an hour late due to automobile difficulties. I called Greyhounds customer service to ask why was the bus running late and then customer service told me that they were having trouble with the buses which was understandable. I wanted to make a complaint so I was told to see a supervisor. I went over to the baggage claim window to talk to CURT which was the supervisor. I told him that I needed a complaint form and then he started screaming and yelling at me as if I was... More...
    wslater1989's Picture   wslater1989    0 Comments   Comments

    I, along with my wife and three children below 7 years including one six month old baby boarded Greyhound Bus from Brooklyn city in New York, USA on the 19th Dec. 2014. We needed to change the bus at Manhattan, New York, USA in order to come to Buffalo as we were destined to Toronto, Ontario, Canada. We did board the bus on time at Manhattan on the 19th Dec. 2014 and arrived at Buffalo, New York, USA. We, however, were not able to trace our luggage on that bus. We were told by the driver of the bus to immediately contact the Baggage Lost & Found Section of Greyhound at Toronto Bus... More...
    wilbea's Picture   wilbea    0 Comments   Comments
  • Station closed, no bus, no refund provided but insistence upon services rendered.

    Absolutely horrendous company, hands down. I purchased a ticket through their website Jan 6 2014, around 1230am for the same day, departing that evening. When I showed up I was informed by an unaffiliated security guard that all buses were canceled. The station was locked and dark. I called every publicly listed phone number to try and get in touch with someone and was met with unanswered phones, dead lines, or machines providing prerecorded messages with no option to reach a representative. To date (June 6 on the same year) I have yet to get a refund from this company for my paid - for -... More...
    yohash's Picture   yohash    0 Comments   Comments
  • worst trip ever

    Rode the 915 from Sandie go to San bernidino. The first driver was a female and she did an amazing job. She made sure all passengers were respectful.The Second leg was a white male driver bringing us to Las vegas. The whole trip was miserable. People smoking in the bathroom. Playing personal radios super loud. The people behind us opening up canisters of weed... bragging they smuggle weed every Thursday on this bus. will Never take gray hound again. I felt like I was held hostage versus a relaxing trip. More...
    ladyj89103's Picture   ladyj89103    0 Comments   Comments
  • Greyhound Terrible

    After thanksgiving i had to take the ft worth mccart bus to the ft. worth downtown station and then to dallas before heading back south to austin. the guy loaded my bag at mccart. when i got to dallas my bag was gone. The GH employee told me they had taken my bag off at ft worth downtown, but they would send it on to austin the next day. The next day i hear nothing from greyhound. I call the bus station and the station baggage dept. No one answers. A recording gives me a number in dallas. no one answers. On monday i call the same numbers again. No one answers. No one contacts me.... More...
    bigeye6912's Picture   bigeye6912    0 Comments   Comments
  • Lost luggage

    was traveling from Dallas to Kalamazoo. Made a transfer in Chicago. Greyhound guy took my special handling bag too what was supposed to be the right place but bag never made it on the bus. No one can seem to locate my bag. I have a special handling tag an destination tag on it. Says G.Wilson on the inside where you pull up the handle. Also has an orange ribbon on it. It's big and black with two wheels. Please reply to this if you see it. Thank you and God bless More...
    BeccaSue's Picture   BeccaSue    0 Comments   Comments
  • Non-show: no bus!

    I bought a ticket on line for service between Trinidad, CO and Denver, CO. This was for a Friday 7:35 p.m. bus which was to take me to Denver so I could catch a flight to L.A., with a final destination Manila, Philippines. I arrived at 5 p.m. and stayed until 11:30 p.m. No bus. Which meant no way to reach Denver in time for my plane and so lost money there....meanwhile had to contact my family in the Philippines and tell my wife to cancel her own travel plans and to also cancel the rental we had put a deposit on....lost money on cancellation of my wife's tickets and also the deposit... More...

    FRANCISJ87's Picture   FRANCISJ87    0 Comments   Comments
  • Lost Baggage Due to Employee Difficulty

    I will find any other way to travel besides Greyhound. I promise I'll never give them another dollar ever. I left Philadelphia, PA to head back to my college and I asked the man putting the bags away if my bag was going to be okay the way it is. He said yes, and put my bag with just about 300 dollars of clothing in the bottom of the bus. We got to Hampton, VA and my bag wasn't on the bus, they looked at me and said oh well. I've been contacting the corporate office and the other baggage places I've stopped and no one is helping. I will never ever EVER give them my money... More...
    ByronR's Picture   ByronR    0 Comments   Comments
  • Greyhound did not deliver suitcase

    We traveled by car from California to Georgia, because that was the most convenient way of getting our cars here. We however had a problem with how to fit my daughters suitcases that she needed to start college in August. A friend of ours told us about Greyhound and how he heard that they were reliable. I shipped my daughters suitcase with all her winter clothes from August 11 and to this date, Greyhound cannot locate it. They are now offering a settlement of $300, which cannot replace all the clothes and important items that my daughter had neither financially nor emotionally. Now this is... More...
    (Delivery Services)
  • Greyhound bus is late, two break down and 6 hour trip turns into 15 hour stranding.

    Grey hound is unreliable and provides the worst service and communication of any value travel option. I and about 25 other University students had pre-paid tickets to Pittsburgh, departing from Norristown/King of Prussia. The bus, scheduled to leave at 11:40 arrived with only 3 available seats. The next bus didn't arrive for another 1 1/2 hours. That bus got as far as Harrisburg, where it broke down. After an hour of waiting on the bus for repairs, another bus arrived, and the battery promptly died.We are all still waiting in a the dingy Harrisburg bus terminal, with no updates and... More...
    cbrien's Picture   cbrien    0 Comments   Comments
  • Greyhound Bus Horrible Ride

    I travel via Greyhound bus to Jacksonville, FL. It had been many, many years since I rode a commercial bus. The last I can recall, Trailways were in business, so that should tell you my age. But, what I recall during those days were a nice, coach ride. The seats were roomy and cushion well, offering support to back, and bottom. Also, the ride itself was smooth, you could recline and actually go to sleep on the bus. But, not this time. I took the bus too and from Jacksonville, FL, departing from Albany, GA. The trip to Jacksonville was much nicer, although the driver wasn't very... More...
    maggieanng's Picture   maggieanng    0 Comments   Comments
  • useless web site!

    Hi I had to purchase a ticket over the phone becasue ur web site, .ca & .com was not working...i knew i had to rpint the ticket and she said she send it to my email. Well I got the email but it sends me back to your useless FUCKING web site. now what? No after 1.5 still on the same subject..I AM on hold with your web suport. WTF? never again will I use grey hound because really, even after you hearding this issue your site has...there is still nothing you can do?!!! I asked if I can have the ticket for me at least...ATLEAST if one of your useless agents could print my... More...
  • Terrible first and last trip with greyhound.

    Let me just start by saying that I was super excited to take a trip with my best friend to her future homeland in Canada, and her only means of transportation were by bus so greyhound is what we chose. Not only was EVERY SINGLE bus late, most by an hour, but the first bus we were on our bus driver was incredibly brusque and rude and he dropped us off in Harrisburg because the bus didn't have a/c and that was the beginning of our 8 HOUR DELAY. I won't go into extreme detail because that would just be too much, but to put it simply, the majority of bus drivers were rude, our 16 hour... More...
    whitneyyycoe's Picture   whitneyyycoe    1 Comments   Comments
  • Bus stations - nobody answers phone

    I had a family membef travel in and rcvd conflicting arrivals times. I called the 1-800# for Greyhound and they could not verify the arrival time for me. They DID give me the same number I had for the arrival station, apasswordnd then gave me the phone number for the departure station and also they station where the passengers were changing buses and they rang without being answered. I called the 1 800 number again and asked them to call the numbers so they could see what happens and they said they could not call out. I guess the 4 hour discrepancy I had to manage wasnt their concern... More...
  • All that exist

    My name is Ricardo Tronconi I am one way to San Diego to a friend that passed away last weekend. I wanted to make sure I got here at the station on 7th in LOs Angeles so I took a Lyft ($20) so I got here aroun 220-225am and my bus was supposed to leave at 245am well come to see is gone, so a gentleman tells me just go to door 16 and they will take you on that bus at 4:15am guess what the driver doesn't want to take me cause is full and he questions me what is he supposed to do. So I go to front desk te girl is on her cell phone the hold conversation and chewing gum. I told her what had... More...
  • No help with reprinting a ticket

    I have been using Greyhound nonstop for the past year or so. I have never had a problem until now. I purchased a last minute ticket for my fiance. I tried to avoid the 18 fee they charge (which is absolutely crazy) when you purchase for someone else. I did not know they were not able to reprint his ticket there when I paid cash for it and because he is in a different city, i cant send him his ticket. I called and received a very nasty woman. This was the first rude person I encountered ever with greyhound, which is what lead me to write a complaint. I think greyhound should be able to... More...
    teshtesh9260's Picture   teshtesh9260    0 Comments   Comments
  • Greyhound terrible service

    On September 15th I had an 0850 ticket for New Orleans-Memphis via Jackson. I got to the check in counter & an extremely rude female employee, with no name tag, told me that I had to pay an extra $20 for the 2nd leg Jackson-Memphis because my tickets were printed front & back. If this was a problem I'm sure there would have been another solution then having me pay again for a ticket that was already paid for. She told me to go line B. When I clarified with her why the time on the bag tag said 1015 she just kept saying go to line A over & over. It was terrible. Then when the... More...
    Phillikm's Picture   Phillikm    0 Comments   Comments
  • No refund for online ticket (printed in error)

    I bought a ticket online for my nephew and it printed the departure/destination in error. I was billed this ticket on my credit card. I noticed the error and in order to make sure my nephew got to his destination tomorrow, I re-bought another ticket and printed it. My nephew used this ticket to get home. While I was at the depot I asked how I could get the error ticket refunded. I was told to send the ticket and info to the corp. office in Texas which I did. I just received a letter stating they are refusing to refund my un-used ticket. I think that this is a criminal act my Geyhound... More...
    Rickw's Picture   Rickw    0 Comments   Comments
  • Washroom smell all over

    I use greyhound very often. I was travelling from seattle to vancouver on 09/07/2014 at 2.30 pm. I chose to sit at the second last seat. Had such a filthy experience. My seat was so dirty, as if the seating area and window were not cleaned for weeks. I was close to washroom as well, it was such fowl smell in the rear of bus. It was unhygienic and intolerable. A couple sitting right across me was drinking beer all the time. Alcoholic beverages are strictly not allowed in public transportation. But there was no check, they would get down at each greyhound stop to throw the empty bottles and... More...
    Reet2504's Picture   Reet2504    0 Comments   Comments
  • Greyhound Canada Bus arrived full - paid a taxi to arrive on time at the airport

    On July 25th 2014 I bought online two tickets from Niagara Falls, ON to Buffalo Airport, NY. The bus was to leave at 10:50, 14 August 2014 and my plane was leaving from the Airport at 14:45. We were at the bus station one hour prior to scheduled departure, however the bus arrived with a 15 min delay (at 11:05), and the bus driver informed us that there was no place for us in the bus, since it was full starting from Toronto. A second bus was supposed to arrive but nobody could inform us exactly when. Trying not to lose my flight, I opted for the only viable alternative, i.e. to take a taxi.... More...

    As a student I have taken the greyhound for three years now to go home to Niagara from London Ontario to see my family. I used to always pay 17.50 per way totalling about 40 dollars for a weekend trip home. Recently, greyhound has increased their prices so that it now costs me 90 DOLLARS for one weekend home. This is absolutely ridiculous and unreasonable. This is over 2 times more than it used to cost. As a student, this isn't even affordable. I CAN RENT A CAR FOR FOUR DAYS FOR CHEAPER THAN THAT!!!!!! I WANT EVERYONE TO KNOW THAT IF YOU HAVE A LICENSE IT IS CHEAPER TO RENT A CAR AND... More...
    EEsposito's Picture   EEsposito    0 Comments   Comments
  • Very disgusted with Grayhound Bus Lines and their so called customer service!

    I am posting my concern here as a warning for all people who plan to use Grayhound Bus Lines in the future. My brother is in Birmingham, AL, waiting for me to buy his ticket online for the bus, when he was asked to leave the premises if he doesn't have a ticket already. His phone is now dead and has no way to receive a confirmation number to even get into the building to get his ticket at the desk. I have now been on the phone with customer service and the corporate offices, just be told, " I don't know what to tell you" I am absolutely disgusted with the lack of... More...
    carrollcc0429's Picture   carrollcc0429    0 Comments   Comments

Greyhound Bus Reviews By Product


Greyhound Bus Comments

danielmartinez201519 says: (2 months ago)
greyhound not repair their bus..last few month ago found dead man on GREYHOUND bus in toilet..Greyhound should hold dead man in bus for clear or bioclean...but greyhound let bus for carrie custom on next few is not safety for customer......becarefully to ride greyhound bus..I never put my family on greyhound ...very dangerous company.

samuhang says: (6 months ago)
Never take greyhound!!!!
Bus overbooked.....n they make u wait for 2 freaking hours and guess what if u had missed ur bus you would had to pay extra but what about making them wait....would there be discount or any cash back for spending extra hour waiting for the bus...they need to notice the customers early but no, "first come first serve" new york law was used to hide there mistake.....if it should be equal they need to pay us for making us wait extra 2 hrs.
Greyhound suckssss!!!!

FRANCISJ87 says: (6 months ago)
they suck, do not buy ticket from them they will still your money, plus they are full of thieves, hope they go out of business soon.

AndersonSmith says: (1 year ago)
This is very much great and hope fully nice blog. Every body can easily found her need able information. I am visit first time but I fond many use full article. I will back again when get time.

dreadgirl says: (2 years ago)
well what a bus this is. every time I take this bus from New Haven and Stamford Ct they always late. holiday or not. then I missed my bus home the last one and my friend in Hartford I called to take me home. I will be taking the Megga Bus from now on because the corporate office and staff don't give a rats ass about anyone but them selves. Leaving other customers on the way to Montreal Canada Stranded in New Haven. and the drivers were no help.

Zacharyvogt1 says: (2 years ago)
Ive been wanting to get on a Greyhound bus recently. Fuck it all 100% now and everything to do with it. Infinity timez infinity.

SavySHopper says: (2 years ago)
POOR customer service....a ticket with a connection was sold to a 15 year old girl; at the end of the first leg the connection no longer existed; the bus station was closing and she was put out on the street in an unfamiliar city; she had to call her sister to come over an hour one way to pick her up which was just as far if she had picked her up at her original location. Grey Hound was informed about this "error" and refused to do anything; NEVER use Grey Hound again.

dwoodcum says: (2 years ago)
I certainly hope someone in the corporate office is reading these emails. This is ridiculous. I have had the hardest time just trying to purchase a ticket for my son to come from Olympia, Washington to Valdosta, Georgia. Please get a grip and treat your customers right. I am surprise anyone even uses this company anymore. It used to be a respectable company but from the trouble I have had already and seeing all these complaints it doesn't seem to be a very good company at all

goofyasian says: (2 years ago)
Left for dead. Niagara Falls Falls to Toronto. Cancelled. 11:30pm Late night. Terminal kicked us out after 10:30pm. Snowing. Frozen to death. No refund offered.


Jarus says: (2 years ago)
Shitiest bus ever doesn't get on time doesn't care about customers, might as well close it down its of no use

pissedoffgirl says: (2 years ago)
Grey hound. Pisses me off they got my ticket date wrong on my voucher and were I live small country town we don't have a grey hound station to go get new tickets we called someone in baker city and they told me that there was nothing I could do to change it except drive to the closest station which is 5 hours away hell no I'm not driving. All the people on the oho e are rude ass people who need to get the stick out of there asses grrr! I'm so mad they need to help me or I will file a huge complaint to there dumb asses......

msnm says: (3 years ago)
Greyhound service is the worst, buses are always late, graffiti on windows and seats, air vents never work, they did not have a first aid kit onboard and we were stuck for about 4 hours in the desert. No water, who ever runs this company has no pride in the business. Time to open a new carier that treats it's customers like guests and not animals. The toilet on the second bus was not accessible for 3 hours due to jammed door.

abiyes says: (3 years ago)
Greyhound = NEVER AGAIN. I went to Niagara falls yesterday and took the bus that left at 9:15AM. It was a rainy day and on a weekday so I was expecting the crowds to be low. Who was I kidding? The bus was packed. There was not even one available seat. It was elbow to elbow. Arriving in Mississauga we picked up a few more people and this lady sat besides me. That woman flapped her mouth out during the entire trip. The only chat box in the bus had to come sit right besides me. Because of this of course I was not able to sleep unlike the other passengers.

On our way back, the bus was supposed to leave at 3:20PM. It showed up at 4:45PM and was already packed with people coming from the US. Therefore only a few of us was able to get in.

I will never, I repeat NEVER travel with your company ever again. It ruined what was supposed to be a beautiful day.

All the coach and megabus buses were on time. The only reason why I had to wait for your stupid bus is because I bought the 2 way ticket.

glav says: (3 years ago)
I took a Greyhound bus from Pittsburgh to NYC and will never take one again. Their website would not allow us to print a ticket and even though we had a bar code, a confirmation number and a printout, we were told we could not ride the bus. Customer service sent us to the bus driver and the bus driver sent us to customer service. We finally resolved the ticket problem (with no help from Greyhound) and thought the return would be better. I was mistaken as they would not let us get on the express bus and an 8 hour trip took us 12 hours. Never Again!!!!!!

ARMYGUY88 says: (4 years ago)
I see all these bad complaints. I have rode the bus several times within the past year. twice from DC to Chicago and twice in the past two weekends from DC to Hartford CT. Overall it has not been a bad experience. I think a lot of the travelers on these routes are middle class people and everyone respects everyone else. also everyone is more comofortable because most of the buses in the NE are the new MCI or Prevost and have plugs and WiFi so most people can keep themselves entertained. and inn the the NE there are some transfers within Peter Pan which also have nice buses

TravelingMan11 says: (4 years ago)
From the very first words I exchanged with the driver, I knew I would never be back. After attempting to make light humor with him, he told me "I don't do jokes sir, I don't play games." -So to the back of the bus I went! I transferred in Pittsburgh and boy was it an experience. The place was run down, poorly lit, and sketchy things were happening left and right. Had I not been so hungry I wouldn't have thought about touching the food. The bus I was supposed to board had somehow filled up already (though all of us from the previous bus had yet to get on) so we waited for over an hour while another driver was on his way. The next two buses, along with the previous one, were their old models, complete with mysterious stains on the ceiling since day one of operation. Sleep was impossible and courtesy was never found until I made it home (nearly kissed the ground)
I sound to be a bit meticulous here, but I just want to make it clear for anyone who is unsure if they should go with Greyhound or not... DON'T DO IT! I know my experience was far from one of a kind. This is the prime example of a run down company with poor management that places customer service on the bottom of their priorities.

Thank goodness for MegaBus!

TravelingMan11 says: (4 years ago)
From the very first words I exchanged with the driver, I knew I would never be back. After attempting to make light humor with him, he told me "I don't do jokes sir, I don't play games." -So to the back of the bus I went! I transferred in Pittsburgh and boy was it an experience. The place was run down, poorly lit, and sketchy things were happening left and right. Had I not been so hungry I wouldn't have thought about touching the food. The bus I was supposed to board had somehow filled up already (though all of us from the previous bus had yet to get on) so we waited for over an hour while another driver was on his way. The next two buses, along with the previous one, were their old models, complete with mysterious stains on the ceiling since day one of operation. Sleep was impossible and courtesy was never found until I made it home (nearly kissed the ground)
I sound to be a bit meticulous here, but I just want to make it clear for anyone who is unsure if they should go with Greyhound or not... DON'T DO IT! I know my experience was far from one of a kind. This is the prime example of a run down company with poor management that places customer service on the bottom of their priorities.

Thank goodness for MegaBus!

happytraveler says: (5 years ago)
I would like to commend Jerry Thorton an employee at the Austin,Texas station.He went above and beyond the call of duty.He helped me when I bought my ticket for my first bus trip ever (I am 60 yrs. old).He was so nice and pleasant and reassuring. Then when I got back from my trip,he was the one that finally located my missing luggage and had it forwarded to Austin.He really cares about his job and his place of employment,and that is the way that he carries himself.If I was an employer,I would hire this man in an instant.May this comment be forwarded to his personal file,he definetly deserves to be rewarded.I just can't say enough about him.GOD,will certainly bless him.David S.-I will ride the bus again!

Dollar says: (5 years ago)
I only wanted to compliment Jerry Hadley, my bus driver from Detroit to Indianapolis on April 7. He was so helpful and kind--he helped some of us with our heavy luggage and held an unbrella for those who were getting out in the rain. Please reward him for that extra effort he supplied to we travellers.
Also, I want to comment on the rude girl behind the ticket counter in Detroit--even though I smiled at her and tried to be pleasant, she was unbearable rude and curt.
Sincerely, E. Bays

Dollar says: (5 years ago)
I could like to compliment Jerry Hadley, the bus driver from Detroit to Indianapolis on April 7. He was so considerate--he helped some of us with our heavy luggage-which never happened to me before-and even held an umbrella for those getting off the bus in the rain for a short stop. He really impressed me and I thought I should bring him to your attention.
However, at the Detroit terminal earlier that day was a very rude girl at the ticket counter--she must have had some bad experiences that day. I tried to smile and be kind, but she was just that much "ruder" (if that is a word).
Thank you again for Jerry Hadley, a very helpful and kind man.
Sincerely, E. Bays

talkey15 says: (6 years ago)
i foubd the people cheaking me in dident know crape about anything. i toold the cleark that i was 15 and the web sight said that if u are under 15 u are a unsupervised chiled and the cleark still put me down as that and charged me an extara 5 dollars that i dident even give her !!!

talkey15 says: (6 years ago)
Im 15 and i dident like how the checking in people were so rude to me and my sis. On the way to my des,i found the ride to be very nice and comfortable.when i got off the bus and geting my 5 bags the bus driver was yealing at me because i had to show whare my dad was. the b driver was so mean and pushey.

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