Greyhound Bus Reviews and Complaints

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Greyhound Bus Reviews

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  • Grey Hound Bus Service



    Greyhound buses are the cheapest when it comes to price. I have been traveling a lot in and out of New York and everytime, I look for frequency of departures and the availibility of cheap fares at different times. One should not jump to conclusions, the first time something happens. I used greyhound bus service a couple of times and it really disappointed me. To start with the staff at Port Authority terminal is really rude. They are not willing to help. They just keep directing you in one direction or the other. They are really slow at information and ticket windows. There are long... More...
    (Travel)
    rehmanazhar's Picture   rehmanazhar    0 Comments   Add a Comment

  • Greyhound Bus- WORST customer service EVER



    I traveled from Orlando to Las Vegas with greyhound. It was by far the most awful trip imaginable. The bus drivers are on a power trip so that if you complain about anything, they just kick you off. We encountered four people who had been kicked off, all for the most ridiculous things. One boy got left in the middle of Kansas for saying the "F word." The bus stops at greyhound stops which are all extremely expensive and all the employees have the worst attitude. I found a long black hair in my food before i even left the counter and when I asked for a new meal, the woman rolled... More...
    (Travel)
    KaylaM999's Picture   KaylaM999    0 Comments   Add a Comment

  • complaint



    Hello, I purchased bus tickets through grayhound for November 21, 2011 to go to Georgia to see my boyfriend graduate from basic training. I purchased the tickets online and the website told me to pick up my tickets an hour before my scheduled time to leave. My bus was scheduled to leave at 4:00am. I got to the bus station an hour before to get my tickets and the station was not open. I came back when the station was opened and I had to pay a fee to switch my route times. My new time to leave the station was 9:30am. The bus ened up being almost two hours late, the guy that was working... More...
    (Travel)
    siesieslamer's Picture   siesieslamer    0 Comments   Add a Comment

  • Misadvdvertise prices on website



    Tried to buy a ticket for Greyhound. I chose "advanced price" on website and tried for several days and it would give me error message at end. When I called, they just said "that price is not available anymore" even though it still lets you select that price. I wasted hours of my time trying to figure it out and on hold over the phone. If a price is not availble, it should NOT be on their website. More...
    (Travel)
    Karen9's Picture   Karen9    0 Comments   Add a Comment

  • EIGHT HOUR DELAY- NO APOLOGY,RUDE DRIVER



    I traveled on the Greyhound on April 3rd from Grambling, Louisiana on April 3rd, 2012. I had a layover that night in Jackson, MS. We left around the scheduled time (10:25PM), but some minutes into the journey the driver informed us that the tail lights were damaged. She'd found out from highway patrol. She told us they'd try to get it fixed if they didn't have an extra bus. This was around 11pm. When we got back but there was no extra bus and the mechanics couldn't deal with the issue. All this time, customers had to ask about any updates on when we were supposed to... More...
    (Travel)
    Enelrash's Picture   Enelrash    0 Comments   Add a Comment

  • I will NEVER take greyhound again!!!



    I REFUSE to take greyhound as long as I live. I have been repeatedly mailing letters for my damaged luggage. For over a year and a half and have recently got a letter back stating that they couldnt fulfill my claim. I submitted all the proper documentation at the time it was due and I have delivery confirmation that it was submitted with the 10 days. They really dont give you ten days for you get their letters 5 days after what is printed on the letter. There is no phone number of the person(s) who do the baggage claims so in order to get in touch with them you have to write letter. I AM... More...
    (Travel)
    Customer0213's Picture   Customer0213    0 Comments   Add a Comment

  • Overbooked the bus and didn't refund my money



    I bought a ticket online for the greyhound bus from Wilmington, DE to NYC. When I arrived at the bus I noticed there were far too many people for the bus. Sure enough about 15 customers who had already bought tickets did not fit on the bus. The driver rudely told us we could wait for the 620 bus (it was 3 o'clock). The people at will call told us they would not be sending another bus. They would not even refund my ticket because I bought it online. I was told they had sold tickets to people at the desk because they believed there was still room on the bus. Meanwhile the bus... More...
    (Travel)
    ingrid's Picture   ingrid    0 Comments   Add a Comment

  • rude service



    The baggage handler a young white male that works at your Kansas City, MO terminal was very unprofessional to your clients. This young man yelled at the customers telling them very rudely to get on the bus or your baggage will not be loaded. It was and elderly lady that was old enough to be his grandmother, that didn’t speak English that he repeated yelled at her to get on the bus repeatedly and all the while following her yelling at her. I feel that behavior was very unprofessional especially when s he just wanted to make sure that a gift was loaded on to the bus. I watch his... More...
    (Travel)
    kfmay's Picture   kfmay    0 Comments   Add a Comment

  • Never again



    I planned a trip from NYC to Syracuse. My bus was scheduled to leave at 7:00Am and when it finally arrived the driver said he was only taking passengers that were going to Toronto. When we asked the driver when the next bus would arrive, he stated “in a few minutes” and shut to door in our face. After an hour passed passengers starting leaving the line in search for information. The few minutes turned into a couple of hours. I stood in the line from 6:00am until 9:15 and no one came from Port Authority y came out to tell us anything. They tell you to be there an hour early and... More...
    (Travel)
    thelyn29's Picture   thelyn29    0 Comments   Add a Comment

  • Hideous experience



    I've traveled all over the world on buses but never had a more negative experience than riding from Olympia to Grants Pass, Oregon and back last month. The station in Olympia was dark and unheated, the bus was late but the station clerk was rude and unhelpful. She seemed to have no way to predict when the bus might come or whether we'd meet our connections in Portland. The driver to Portland was friendly and the best thing about the whole experience. Things were decent the rest of the way. But coming back!!!The driver out of Grants Pass was rude and grumpy to everyone. He... More...
    (Travel)
    dedanaan's Picture   dedanaan    0 Comments   Add a Comment

  • Yellow school bus



    Going from Ottawa to Peterborough on Thanksgiving Greyhound managed to oversell all the buses they had scheduled for every route going out that day. Not one employee in that Ottawa terminal knows which lineup is for which bus. Not only that but they were rude when I inquired about the right line for my destination. Once I was in the terminal it became apparent that they had drastically underestimated the number of people traveling (hint: maybe it's time to actually start counting travelers and trends in travel). Someone had clearly thought far enough ahead however to realize they... More...
    (Travel)
    bademployees's Picture   bademployees    0 Comments   Add a Comment

  • Old Complaint



    I sent this to the Greyhound Bus Company over two years ago...I never received an acknowledgement or reply of any kind. Stay away from Greyhound! -------------------------------------------------------------------------------- August 18, 2009 Jerry E. Deal chiefdeal@tx.rr.com Mr. Dave Leach, President and Chief Executive Officer Greyhound Lines, Inc. P.O. Box 660362 Dallas, TX 75266-0362 Subject: Bitchy Letter/Constructive Criticism Sir, You have managed to assemble a group of employees, who are discourteous, uncaring, ill-mannered and in most cases, downright... More...
    (Travel)
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  • Stranded, Refused Refund



    1) We travelled on a pre-purchased ticket from Cleveland, Ohio, USA to Columbus Ohio, USA to Springfield, OHIO, USA on August 18, 2011. When we arrived at Greyhound station at Columbus, Ohio, we were informed by the Caucasian-white, female agent at the Greyhound customer-service counter, who identified herself as Ms. Diane, that the next bus to Springfield would not be UNTIL OVER 14 HOURS LATER. This was CONTRARY to what was told to us by Greyhound when we purchased our ticket initially. We were given to understand (when we purchased our ticket) that we would have to wait for NO more than... More...
    (Travel)
    ap123's Picture   ap123    0 Comments   Add a Comment

  • Lost Baggage, Rude employees



    Sadly this is probably more of a waste of time. My husband had the misfortune of riding with greyhound 2 weeks ago. All started out well. Until he arrived at his final destination Waxahachia TX. When he got of the bus, his luggage which he had loaded himself in Memphis was no where to be found. We have filed a claim and talked to anyone that would take a look around for this bag. Except Waxahacia ...they have only answered the phone 3 times for me in the past 2 weeks. They are rude, and do not seem to care if we ever find my husbands bag. He is in a school in TX for 2 months...that was alot... More...
    (Travel)
    pattibakewell's Picture   pattibakewell    0 Comments   Add a Comment

  • Canceled Bus



    Due to the hurricane coming up the east coast my flight from Albany, NY was canceled. I was able to get a flight from Cleveland. A few hours before a bus was suppose to leave from Albany to Cleveland I was able to get a ticket on line and print it out from home. Little did I know this bus was already canceled but the web site still took my $$ and printed out a ticket. I find out a little later it was canceled so ended up getting a rental car and driving to Cleveland. They refused to give me any refund so took my money on a canceled trip and won't give me my money back. They are... More...
    (Travel)
    Thicket's Picture   Thicket    2 Comments   Add a Comment

  • Greyhound Nightmare



    Extremely dissatisfied with Greyhound bus lines. Bought my ticket three weeks in advance, checked in when bus station opened, two hours ahead of departure. Was immediately told (right when the station opened) that the bus was already full and I would have to depart on the following day. Extreme inconvenience not only to myself but my family (transportation) in the departing city and arriving city. Will not ever travel greyhound again. I will not recommend greyhound to anyone. Will be in contact with my lawyer and the ICC. Overbooking of seats, if it is not against the law, it should be.... More...
    (Travel)
    smittywrench's Picture   smittywrench    0 Comments   Add a Comment

  • Bad, bad experience.



    I got my ticket online, going from Grand Junction CO to Iowa city IA,then the day for the trip arrived, i got there 30 minutes before departure at 12:55pm , bus arrived late and they overbooked the bus so they had use another bus to take us to Denver, we ended up leaving at 2:05pm, ONE HOUR LATER, so missed my connection in Denver and they send me trough another direction, I was told i would make my connections on time so i did not have to worry about that anymore, well they did not mentioned the bus taking me on this other route was already late, and I was suppose to arrive in Kansas city... More...
    (Travel)
    cesar00's Picture   cesar00    0 Comments   Add a Comment

  • Worst experience



    During Labor Day Weekend, had a return trip from Reno to Oakland. Many complaints from customers trying to get out of Reno for one reason or another. Staff in Reno were really telling everyone a different story from bus loading to bus arrival. My bus was on time but driver still left 30 mins after she had gotten there on time. Thent he bus BROKE DOWN on the freeway and we were unable to get out. Driver call service, but they only gave her a on the phone fixture. A 4hrs trip, took 8 hrs. We were able to get on another bus but only once we got to Sac. With all of the 3 buses I had to ride,... More...
    (Travel)
    greyhoundbad's Picture   greyhoundbad    0 Comments   Add a Comment

  • Terrible Just Terrible



    Recently, I went to Boston with my mom and sisters to visit relatives and celebrate my birthday there. This was the same weekend when Hurricane Irene hit the state. The ride going to Boston was fine, but not the other way around. On Monday when we were coming back, there was a passenger overflow going to Albany. So they said that there were 2 buses coming. Then later they said that they will take passengers going to Albany only, and not anything else further due to the major flooding in the Albany area. As frustrated as we were, we decided to stay for one more day. The next day, we... More...
    (Travel)
    cvergz's Picture   cvergz    0 Comments   Add a Comment

  • Overcharges



    I tried to buy a ticket Aug. 24th 2011 and then on Aug 25th 2011, online but their web site kept saying their system was down. So I called to buy for my mother-in-law who speaks only Chinese. They told me they would charge $18 more for the ticket because "you are using your credit card over the phone and not your mother-in-laws card". I then said I'll give them my mother-in-laws card, they said I couldn't. They will wave the 18$ if you go to terminal to buy the ticket. So if you buy a ticket on the phone for a relative and they print it when you arrive it costs $18... More...
    (Travel)
    overcharger's Picture   overcharger    Read The Conversation   Read The Conversation

  • Greyhound Overcharges



    I tried to buy a ticket Aug. 24th 2011 and then on Aug 25th 2011, online but their web site kept saying their system was down. So I called to buy for my mother-in-law who speaks only Chinese. They told me they would charge $18 more for the ticket because "you are using your credit card over the phone and not your mother-in-laws card". I then said I'll give them my mother-in-laws card, they said I couldn't. They will wave the 18$ if you go to terminal to buy the ticket. So if you buy a ticket on the phone for a relative and they print it when you arrive it costs $18... More...
    (Travel)
    overcharger's Picture   overcharger    1 Comments   Add a Comment

  • Terrible, horrible service



    This company failed to serve its passengers, especially the foreigners who come to this country and they experience this dirty ways of treating customers. Stuck here in Pittsburgh, Pa enroute to Detroit because the bus was full. They have Pc and they should know how many passenger are expecting to use the service but bus is full and i'm going to miss my connection with 4 hours late. There exchange students from Europe and are so dissapointed. More...
    (Travel)
    Dito's Picture   Dito    0 Comments   Add a Comment

  • Horrible Service



    I traveled from Nanaimo, BC to Toronto recently by Greyhound. While in BC service was great...the drivers were friendly, helpful and knowledgeable (except the guy at the Nanaimo Terminal who was telling me the trip to Toronto was 33 hours when in fact it is 72 hours). Outside of BC, wow, different service. So unfriendly and uncaring. The bus driver in Regina threw out some of my belongings from the bus after garbage collection! I was furious! Now to go home and repurchase these items will end up costing me more than an airline ticket! (price of bus plus re-buying items) Nope, no one... More...
    (Travel)
    gracehop's Picture   gracehop    0 Comments   Add a Comment

  • horrible experience



    I purchased a round-trip ticket in July. On my return a bus driver picked up a man at a rest stop. This man was intoxicated and rude to all the other passengers, he even tried to touch the female passenger in front of me. After about teo hours the driver pulled over because of him. Instead of telling him to get out he suggests he moves up front and go to sleep. They had to threaten the driver with calling the cops for him to throw him out. I tried calling costumer service but thete is never an answer. This was a dangerous and unacceptable thing for him to do and I want to be re compensated... More...
    (Travel)
    Leticialuvsuu91's Picture   Leticialuvsuu91    Read The Conversation   Read The Conversation

  • greyhound is horrible



    I purchase a ticket in july to Sacramento, on my way back the bus driver actually picked up a random man at a rest stop. The guy was soo intoxicated and loud all the passages around him got up and moved. Then he actually tried touching the girl on the other side of the bus. The bus driver pulled over, then told him to go sit up front and go to sleep. On of the guys on the bus had to threaten him to call tbe police for the driver to agree to pull over. I tried callin to get my money refunded but no one ever answers. I will never. Take the grayhound again! More...
    (Travel)
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  • VERY POOR Service



    I initially bought a ticket traveling from Jacksonville, FL to Tupelo,MS. The departure time was 9:45pm and arrival time was 9:50am. Well because the driver had to wait another bus we didn't leave til 10:30. Making us late to Tallahassee and the bus there left us so we had to wait around 2 1/2 hours to leave. When we make it to Montgomery we find out that we were put on the 19 hour route. This was the worst experience every. I am afraid of flying but this experience has broke my fear. I Will Never Travel With Greyhound again And I Will Tell My Friends about my experience. More...
    (Travel)
    kimdil1's Picture   kimdil1    0 Comments   Add a Comment

  • GREYHOUND BUS IS THE WORST



    I am so furious you will have to excuse any misspellings,my 80 year old mother that lives in Cleveland Tenn. decided she wanted to come back to Ct. for a visit since she is strong willed and very very sharp for her age(hates flying) she decided to travel by Greyhound her trip from Tennesee to Connecticut was flawless,her return trip however was another thing,,as I put her on the bus the driver was a rude nasty and sarcastic man,I explained to him that my moms bag didnt have a luggage ticket on it he said "not my problem" I asked him well what does she do he said "when the bus... More...
    (Travel)
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  • Do Not Take Greyhound!!!



    I purchased a trip from Greyhound Bus from Silver Springs, MD to Atlanta, GA on Tuesday August 2 for arrival date of August 3, 2011. I arrived at the station and asked the bus driver to give me my luggage. He refered me back to station assistant, Tiffany at the Norcross stop 6118 location. She in turn refered me back to bus driver. In the process, the bus driver dropped a 28 pound luggage on my foot. I asked him severally to pick up the box but he refused. I finally got my luggage and went into the station to make a complaint. The assistant Tiffany told me she had to lock the door and i had... More...
    (Miscellaneous)
    AnneO's Picture   AnneO    0 Comments   Add a Comment

  • RIde The TRAIN!!



    I have been trying to get ahold of this company for a week now. There is either a busy signal or the agent hangs up the phone. I do not have a confirmation number for a ticket I bought so they told me I'm up a creek! I then had one tell me they could look it up with the credit card number. I have called many times to give them the number to get the confirmation number and it is a busy signal. This is the most offensive, incompetent company I have ever had to deal with. Not to mention the ride on the bus itself is a horror!! I think $100 is a lot of money to pay to have your life... More...
    (Travel)
    jenessarichard's Picture   jenessarichard    0 Comments   Add a Comment

  • Excessive Problems with Trip



    We purchased tickets for a family member to visit us. Even though the Greyhound roundtrip ticket was $40 more than a Southwest Airlines ticket, he wanted to take bus so he could see the countryside. Many problems with trip that was roundtrip from Mesa, AZ to Denver, CO. Not only was the trip exhausting with long layovers, false advertising (no Wi-Fi, uncomfortable seats, air conditioning problems) the return trip was a total disgrace. The Americanos buses that were used are not reliable and the driver was over his DOT hours which made the bus have to turn around and go back to Denver an... More...
    (Travel)
    debraolhoft0416's Picture   debraolhoft0416    Read The Conversation   Read The Conversation

  • Horrible trip on bus that cost more than an airline ticket!!



    We purchased our brother a round trip ticket to visit us. He lives in Mesa, AZ and we live in Denver, CO. I told him he could either fly or take the bus; his choice. He chose Greyhound so that he could see the countryside on the trip. I purchased the tickets that cost almost $40 more than the Southwest Airlines ticket. That was the worst decision he ever made. Not only was there bus problems on the way to Denver that caused him to arrive 12 hours late, but the advertising was false; i.e. there was no Wi-Fi, seats were horribly uncomfortable and the trip was exhausting. A week later,... More...
    (Travel)
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  • Beyond Terrible



    From the very first words I exchanged with the driver, I knew I would never be back. After attempting to make light humor with him, he told me "I don't do jokes sir, I don't play games." -So to the back of the bus I went! I transferred in Pittsburgh and boy was it an experience. The place was run down, poorly lit, and sketchy things were happening left and right. Had I not been so hungry I wouldn't have thought about touching the food. The bus I was supposed to board had somehow filled up already (though all of us from the previous bus had yet to get on) so we... More...
    (Travel)
    TravelingMan11's Picture   TravelingMan11    0 Comments   Add a Comment

  • Horrible Experience



    I usually ride the Mega bus when I travel to nearby cities and Sates. I'm from St. Louis, Mo, and recently rode the greyhound from Springfield, Mo to St. Louis, Mo. It was the worse experience! The bus was very dirty and had an odor. There was a new bus driver who didn't know where she was going and she arrived to the station a hour late! A passenger told her 4 times directions. There is no outlet, no Wifi. I can't believe the price I paid for the horrible experience. For the money I paid I should not have been uncomfortable, in a horrible environment, and driven by a driver... More...
    (Travel)
    ts12's Picture   ts12    0 Comments   Add a Comment

  • Pissed off customer



    On 7/17/11 i boarded a Greyhound bus from NYC to Toronto. The bus was schedule to leave at 7:30. However, it left at 7:00pm. Upon boarding the bus it was almost fill so i had no choice but to sit in the extreme back close to the bathroom. This was the most horrible experience that i ever had. The bathroom was reeking with the smell of feces and urine and there was no toilet paper to wipe yourself. This is worst condition i have ever witnessed on a bus. If you are taking consumer's money, the least you could do is to ensure that people's health are not compromised. I will... More...
    (Advertising)
    colmav321's Picture   colmav321    0 Comments   Add a Comment

  • lost luggage



    People told me for weeks not to take a bus. They said, "you will be late and they will lose your luggage." Guess what. They were right. The first time I ride a bus a cross country, they lose my luggage. I am so mad! NEVER UNDER ANY CIRCUMSTANCES SHOULD YOU TAKE A BUS! If you can't fly or drive yourself, DON'T GO! More...
    (Travel)
    AgieKid's Picture   AgieKid    2 Comments   Add a Comment

  • Worst experience ever!!!



    My husband took the greyhound from Phoenix Arizona to Tampa Florida and from the beginning it was the worst. First they had to turn around three times because the AC on the bus wouldn't work so that delayed the whole trip in general what was supposed to be a 2 day trip turned into 3 days with 7 hour waits overnight in the bus terminal he was rerouted several times and every single greyhound employee was extremely rude! On 1 stop the police were even called because consumers on my husbands bus were outraged ...is this what we paid $250 for!!! This was the worst traveling experience ever... More...
    (Travel)
    unhappyconsumer1976's Picture   unhappyconsumer1976    0 Comments   Add a Comment

  • Horrible Service



    Me and my girlfriend recently took the greyhound bus from San Marcos, Texas to Denver, Colorado. Not only were the employees and bus drivers rude, but one had even got into argument with another customer at one of my transfer stops in Dallas, Texas as well as them being late with our next bus which was schedule to arrive at 11:35 p.m. and did not get there until 4:00 a.m. On top of all of this about a half hour after leaving yet another transfer in Witchita Falls, Texas "not sure i spell that right" the bus broke down, and we had to wait 3 hours for them to get another bus to us... More...
    (Airline)
    davidb123's Picture   davidb123    0 Comments   Add a Comment

  • Inexcusable



    I bought a ticket for my mother-in-law, and had it sent by mail(3 weeks in advance), because she has no legal ID, and so would need a password if she had to pick up the ticket personally. After the 10 days allowed for it to arrive, it still had not, so I called their 'customer service' line to find out how to proceed. I created a password for her, and was assured that the superviser would call me back with a new ticket reference number shortly, or leave a message with it, because she would need it when she got to the bus depot. Needless to say, no one called with the ref. number... More...
    (Travel)
    Lizi's Picture   Lizi    0 Comments   Add a Comment

  • Wisconsin to VA Beach



    Last month, I had the pleasure of taking a bus trip from Eau Claire WI to Virginia Beach. I took this trip with two of my kids, ages 16 and 14. It was cheaper to take the bus than to drive, if you add the expenses of hotels along the way if driving. Like any travel adventure, there was some good, and some things to be improved: Good: 1. Some of our buses had WiFi. Nice! 2. Security in the terminals - good to see. (My daughter takes Greyhound from VA to Wisconsin on a regular basis - good to see security) 3. Terminals overall were clean - Pittsburgh terminal was remodeled from... More...
    (Travel)
    akronambros1's Picture   akronambros1    0 Comments   Add a Comment

  • EF560885



    My baggage was lost and no one can tell me where it is or what happen to it. I have filed a tracer claim and have now returned back to Michigan. I have been spoken to unprofessionally and have even been told to back trace my steps from where I went to and what city, that is not my job and I trusted the baggage person to take care of my bag and they didn't and now they are making me feel like it is my fault.This was my first ride on a Greyhound Bus and I really enjoyed the ride, even the bus driver tried to help me find my bag, but the people that I spoke to on the phone has been very... More...
    (Travel)
    lossbaggage526's Picture   lossbaggage526    Read The Conversation   Read The Conversation

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Greyhound Bus Comments


glav says: (2 months ago)
 0
I took a Greyhound bus from Pittsburgh to NYC and will never take one again. Their website would not allow us to print a ticket and even though we had a bar code, a confirmation number and a printout, we were told we could not ride the bus. Customer service sent us to the bus driver and the bus driver sent us to customer service. We finally resolved the ticket problem (with no help from Greyhound) and thought the return would be better. I was mistaken as they would not let us get on the express bus and an 8 hour trip took us 12 hours. Never Again!!!!!!



ARMYGUY88 says: (8 months ago)
 0
I see all these bad complaints. I have rode the bus several times within the past year. twice from DC to Chicago and twice in the past two weekends from DC to Hartford CT. Overall it has not been a bad experience. I think a lot of the travelers on these routes are middle class people and everyone respects everyone else. also everyone is more comofortable because most of the buses in the NE are the new MCI or Prevost and have plugs and WiFi so most people can keep themselves entertained. and inn the the NE there are some transfers within Peter Pan which also have nice buses



TravelingMan11 says: (10 months ago)
 0
From the very first words I exchanged with the driver, I knew I would never be back. After attempting to make light humor with him, he told me "I don't do jokes sir, I don't play games." -So to the back of the bus I went! I transferred in Pittsburgh and boy was it an experience. The place was run down, poorly lit, and sketchy things were happening left and right. Had I not been so hungry I wouldn't have thought about touching the food. The bus I was supposed to board had somehow filled up already (though all of us from the previous bus had yet to get on) so we waited for over an hour while another driver was on his way. The next two buses, along with the previous one, were their old models, complete with mysterious stains on the ceiling since day one of operation. Sleep was impossible and courtesy was never found until I made it home (nearly kissed the ground)
I sound to be a bit meticulous here, but I just want to make it clear for anyone who is unsure if they should go with Greyhound or not... DON'T DO IT! I know my experience was far from one of a kind. This is the prime example of a run down company with poor management that places customer service on the bottom of their priorities.

Thank goodness for MegaBus!



TravelingMan11 says: (10 months ago)
 0
From the very first words I exchanged with the driver, I knew I would never be back. After attempting to make light humor with him, he told me "I don't do jokes sir, I don't play games." -So to the back of the bus I went! I transferred in Pittsburgh and boy was it an experience. The place was run down, poorly lit, and sketchy things were happening left and right. Had I not been so hungry I wouldn't have thought about touching the food. The bus I was supposed to board had somehow filled up already (though all of us from the previous bus had yet to get on) so we waited for over an hour while another driver was on his way. The next two buses, along with the previous one, were their old models, complete with mysterious stains on the ceiling since day one of operation. Sleep was impossible and courtesy was never found until I made it home (nearly kissed the ground)
I sound to be a bit meticulous here, but I just want to make it clear for anyone who is unsure if they should go with Greyhound or not... DON'T DO IT! I know my experience was far from one of a kind. This is the prime example of a run down company with poor management that places customer service on the bottom of their priorities.

Thank goodness for MegaBus!



happytraveler says: (2 years ago)
 0
I would like to commend Jerry Thorton an employee at the Austin,Texas station.He went above and beyond the call of duty.He helped me when I bought my ticket for my first bus trip ever (I am 60 yrs. old).He was so nice and pleasant and reassuring. Then when I got back from my trip,he was the one that finally located my missing luggage and had it forwarded to Austin.He really cares about his job and his place of employment,and that is the way that he carries himself.If I was an employer,I would hire this man in an instant.May this comment be forwarded to his personal file,he definetly deserves to be rewarded.I just can't say enough about him.GOD,will certainly bless him.David S.-I will ride the bus again!



Dollar says: (2 years ago)
 0
I only wanted to compliment Jerry Hadley, my bus driver from Detroit to Indianapolis on April 7. He was so helpful and kind--he helped some of us with our heavy luggage and held an unbrella for those who were getting out in the rain. Please reward him for that extra effort he supplied to we travellers.
Also, I want to comment on the rude girl behind the ticket counter in Detroit--even though I smiled at her and tried to be pleasant, she was unbearable rude and curt.
Sincerely, E. Bays



Dollar says: (2 years ago)
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I could like to compliment Jerry Hadley, the bus driver from Detroit to Indianapolis on April 7. He was so considerate--he helped some of us with our heavy luggage-which never happened to me before-and even held an umbrella for those getting off the bus in the rain for a short stop. He really impressed me and I thought I should bring him to your attention.
However, at the Detroit terminal earlier that day was a very rude girl at the ticket counter--she must have had some bad experiences that day. I tried to smile and be kind, but she was just that much "ruder" (if that is a word).
Thank you again for Jerry Hadley, a very helpful and kind man.
Sincerely, E. Bays



talkey15 says: (3 years ago)
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i foubd the people cheaking me in dident know crape about anything. i toold the cleark that i was 15 and the web sight said that if u are under 15 u are a unsupervised chiled and the cleark still put me down as that and charged me an extara 5 dollars that i dident even give her !!!



talkey15 says: (3 years ago)
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Im 15 and i dident like how the checking in people were so rude to me and my sis. On the way to my des,i found the ride to be very nice and comfortable.when i got off the bus and geting my 5 bags the bus driver was yealing at me because i had to show whare my dad was. the b driver was so mean and pushey.




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