Greyhound Bus Consumer Complaints All Reviews

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Greyhound Bus Reviews

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  • Impossible to find fare and book ticket

    No fare information or booking options on the website for a trip tomorrow. Then the phone system required me to listen to a verbal scrolling of hundreds of destinations pressing 8 every 10 seconds. This took 15 minutes to get to the letter "C", and then allowed me to connect to a queue for an agent I gave up on after a while. in the meantime the system told me about a great new website at but when I tried it it told me I needed What a waste of time. More...
    fnorman's Picture   fnorman    0 Comments   Comments
  • Bus Completely Sucked

    On Sunday Morning , my wife , daughter , and I came to the bus station taking a bus to D.C. At 12:45 , as we arrived at twelve twenty my daughter went and asked the supervisor ( who was at the front desk ) if the bus would board at 1:00 Pm . He then began to tell her that the the bus was going to get full any minute now , we went and saw that like ten people were not able to catch the bus , as we were waiting to see what would happen next there was this girl trying to ask the bus driver what would she be able to do and begged because she had to catch a flight at 7:00 sharp at the D.C.... More...
    Ybahloul2233's Picture   Ybahloul2233    0 Comments   Comments
  • Greyhound busses are always late and I missed funeral

    Greyhound is awful. My bus from Saltlake city to Denver was late like always because greyhound busses are always late and my layover went from 1 hour to 24 hours, TWENTY FOUR HOURS. That is totally unacceptable. And how do they handle it? They don't. They simply don't care. I will never use greyhound again and if you don't want extreme layovers you won't ride greyhound either. Zero stars. Called customer service twice and they hung up on me. Never again and I will post to all social media outlets available spread the word people. More...
  • trip to Toledo, Ohio from Chicago, Illinois

    Hello, I'm writing in regards to my trip from chicago to toledo Ohio on friday, March 24 2017. First off I'd like to say that it's not just me, it was also my 87 year old mother, on this trip. Let me say that our bus driver was FABULOUS!!!! He made a very nice welcome statement which made us smile and feel comfortable with him from minute "GO". The big....very BIG, problem was the bus. Fortunately for you all, it was a very full bus. As for us travelers, we were very, VERY, uncomfortable as the air conditioner was not all. If you choose to look back... More...
    Harleygirl's Picture   Harleygirl    0 Comments   Comments
  • Boycott greyhound

    Got on a greyhound buses from South Carolina to maine.. Well we got to rest stop in Delaware at some place called the Delaware House when on way to New York and the bus driver took off Bing 11 people behind. I was standing next to bu s when bus driver got on bus closed the or I ran up and knocked on door begging him to open the door. All he did was beep his horn and drove off almost hitting me. All 11 of us spent the next 3 hours calling greyhound and got no where. We all was getting different info. Then had to catch a ride with the next bus going to New York. Got to New York had to hunt... More...
    JamiHills34's Picture   JamiHills34    0 Comments   Comments
  • Bad costumer service

    We used the greyhound bus several times during our trip and it was a bad experience every time. The staff is extremely unfriendly, impacient and not helpful. Once they told us to pay for our bags because the staff thought that they were too heavy (they were never too heavy for all the other bus drivers during our past trips) and finally we had to pay $60. It might be a good idea to be a bit more friendly and tell the customer where he has to pay instead of just walking away. Once someone broke down one of our bags and didn't even say anything, just left it next to the bus. The... More...
    melaniemel's Picture   melaniemel    0 Comments   Comments
  • Greyhound miserable experience swearing and arrogant personnel

    Horrid experience even before I got on the NYC PHILLY bus 8pm express 9/3/2015. I had two small.suitcases and rhis grey hound personnel was standing far away listening to music. As there was no alternative, I tried to load the.suitcases myself. The guy comes.rinning and pushes my.suitcases.and it hits my leg. He does not even apologize on the other hand he swore and me and said that he was standing here for that. And the he he also threatened not to lpad my suitcase swearing multiple tes. He was an.african american. If greyhound is anything about customer.sevicr, they should look at... More...
    Airy's Picture   Airy    0 Comments   Comments
  • Left behind and refund refused

    I was at San Luis Obispo bus stop an hour before my bus was meant to go on 14th August. I was headed to San Francisco for my flight to Australia (business class, and I'm not made of money - I had to save for that). The bus shot through an hour late, leaving me and several other passengers behind. I had already called them twice and been given wrong information by someone who just wanted to get rid of me. Luckily Amtrak had room and got me to the airport on time. When I got home I emailed Greyhound to complain and request a refund. 3 weeks later, I got an idiot response from... More...
    saraband's Picture   saraband    0 Comments   Comments
  • Unacceptable

    Greyhound needs to train their drivers in customer service. My now 63 year old mother immigrated to this country legally, let me just say. Coming home from her weekend trip she was treated like no person, no matter what race should be treated. My mother unaware that she could not apparently, bring produce aboard was called a %u201Cstupid Mexican%u201D for not understanding. My mother a very passive women, broke my heart when telling me this story of how rude a person, a greyhound driver, could be to a-none threatening person. My mother was not the only victim of this angry driver, as my mom... More...
    jski90's Picture   jski90    0 Comments   Comments
  • Missed a connection

    My bus was an hour late, so I missed a connecting bus to Washington DC. This was a problem as I was on my way to an international flight. The next bus couldn't get me there in time - so I had to get a friend to drive one hour to Richmond to pick me up and drive me to DC. Eight hours driving total. Greyhound are not willing to compensate me or him. They will not even to refund the second leg of the trip, which I have not travelled. More...
    POCathain's Picture   POCathain    0 Comments   Comments
  • Greyhound canada ...stuck outside hope bc for two hours

    The bus lost power.or.something..engine and transmission lights and a number one light on. Driver can not drive it...we.are.about to go up treacherous mountain roads. Took driver.a.very.long and they told him to turn off power for ten minutes...are you kidding in these mountains? Finally they say they are sending a bus from vancouver and will call. Him when it is on the road. It has been hours. This is sheer incompetence on the part of whoever took so long to dispatch a bus. Absolute incompetence. More...
    Marygarvey's Picture   Marygarvey    0 Comments   Comments

    I am in the Las Vegas station with very rude and slow moving staff who say they have "no idea what is going on". They have delayed my trip until further notice, so I called customer service who's automated system told me to call the number I had just dialed and hung up on me. Finally, I get ahold of someone-they hang up. I try calling corporate, they forward me to a list of phone numbers that I have either called or are irrelevant. So I'm stuck in a bus station with rude greyhound employees telling me that they don't know what is going on or when I might be able to... More...
    eksmolak's Picture   eksmolak    0 Comments   Comments
  • Greyhound Bus Horrible Experience

    I got the seat on the back of the bus; the seat was hot as an iron. During the trip on the bus, the bus driver turned off the ac because according to her there was a fire smoke hazard inhalation. Moreover, the bus driver said that she did not want to hear any complaints regarding the air turned off and how hot it was inside the bus. I returned home with a hemorrhoid, feeling like a chimpanzee. I could not breath in that bus because I felt as if the toilet seat was on my face. More...
    Marth's Picture   Marth    0 Comments   Comments
  • No Help At ALL!

    I've been using Greyhound to take me all over BC for 2 years now for work. I've never had a problem, the drivers have been nice, the latest I've ever been was 20 minutes, and overall I've had a great experience. Until today. Ive had a bad day, and it's 36 degrees out. I'm sweaty and tired and pretty irritated. While resting my arm on the cool metal of the emergency exit bar, my phone slipped down that little crack. As soon ad I felt it slip my eyes opened up and I started freaking out. I've had this phone for almost 4 years and it doesn't have a... More...

    on 16/07/2015 i went to your branch (park station) to purchase two ticket(citiliner) for myself and mydaughter and i received a bad attitude and bad service from your employee unfortunately they didnt put their name badges she was busy talking while she assisting me she didn't even request my identity she even captured incorrect information (title,captured incorrect fee for my daughter when i told her that the other person is for a child she sad why i did not inform her and i toher her that not my job inform you u wer supposed to ask me that she said to me give me the cellphone numbers... More...
    nothando's Picture   nothando    0 Comments   Comments
  • Tickets purchased online- but station couldn't print them

    I purchased 2 tickets for my nephew and friend online. I received an email confirmation which stated just need photo ID and reference number. When they arrived at the Cincinnati station they were told that their tickets could not be printed, and there wasn't anything they could do but cancel the reservation and put them on a bus that takes 2 days to return home to Virginia. I called and asked to talk to supervisor, they would not talk to me. I would never trust greyhound reservations, and their customer service is horrible. Only if you're desperate should you consider taking... More...
    Bamill0's Picture   Bamill0    0 Comments   Comments
  • Greyhound lost my luggage

    Greyhound lost my luggage and refuse to pay thr claim On 2/27/2015 I traveled from St.Louis Missouri to Decatur Indiana on Greyhound bus line. When I arrived they had lost my luggage. After calling customer service several times, filing a claim over the phone I was told that I had to file a paper claim.I filed out the claim form on 03/04/15 in Fort Wayne Indiana. I was told that it they had until 6/4/15 to find my luggage, if they did not find it they would pay the claim.On 6/4/15 I called them and was told that they has mailed me a,letter on 5/30/15 stating that they had not received my... More...
    Superstar693's Picture   Superstar693    0 Comments   Comments

    I was traveling round trip from Muskegon to Southfield and from Southfield to Muskegon and I had to deal with a traffic jam, the police boarding the bus looking for an escaped convict and the bus driver never told us what was going on at all, on the way from east Lansing to Lansing the bus over heated twice!! And we had to pull off to the shoulder of the expressway! We get to Lansing and sit for ten minutes and the bus driver leaves with the same bus and we break down again only five minutes later!! We go back to Lansing where we stayed for 3 additional hours and only got on the road as a... More...
    Unhappy1314's Picture   Unhappy1314    0 Comments   Comments
  • Nasty bus driver

    My husband bought a ticket to ride the greyhound bus out of Cleveland, OH. He had forgotten his wallet so I drove home to get it and got back to the terminal 15 minutes before the bus was scheduled to leave. He had informed the bus driver of his situation and she was nasty to him stating she wouldn't wait for him (we knew that!) He knocked on the bus door so she would let him in and she screamed at him that he had interrupted her while she was talking. He got on the bus while she was busy with someone else. She then ordered him off the bus and said he was not allowed to ride. She... More...
    terryz's Picture   terryz    0 Comments   Comments
  • Poor costumer service

    I tried to email costumer service if i can exchange the ticket i have that will be soon. But it said have to wait 14 days. And it will not reach but that time. I was trying to exchange it with earlier date and time. But i got no reply at all. Thats why i I tried to buy another ticket through greyhound application. But it would not let me buy the ticket with the 10% off with it. I called the number it gave and the costumer service. But they dont help at all. They just keep saying some junk. Also the last time i traveled through greyhound it goes around and around to pick up and drop... More...
    Scarlet008's Picture   Scarlet008    0 Comments   Comments
  • Greyhound Bus Never Showed Up

    Copied and pasted my status that I just updated on Facebook rather than rewriting: I don't usually take to Facebook for these sorts of things, but I figured I will this time to try and raise awareness for anybody traveling via Greyhound. I highly recommend you choose another service as Greyhound, in my opinion and experience, is the most unreliable service you could possibly choose. I booked a Greyhound bus for today, due to leave St. Catharines at 3:50pm. Just to be safe, I arrived at the terminal at 3:30pm, just in case it came early and wanted to leave early. But, obviously, if you... More...
    Evelyn4's Picture   Evelyn4    0 Comments   Comments
  • they took from us and are rude

    WTF! Is wrong with this company yall Irvin Cobb location SUCK ASS yall website and app ain't shit yall keep ducking ppl over like get yall damn seating organized y the hell are yall selling tickets n letting ppl pay priority which they make u pay when u get there if its booked making ppl waste there money my bf brought his ticket a wk in advance last time for a BOOKED BUS but yall let ppl on b4 him that jus got they ticket gave him another ticket and told him to get and said next time get priority that's almost 300 bc I grey hound left they outside world no place to go so I had to... More...
    lesa's Picture   lesa    0 Comments   Comments
  • Horrible Service-F Rating

    Greyhound needs to be revamped. Their service is horrible from the drivers to the stations. My sister and I rode this weekend and going to and fro the service was horrible. Our drivers had no personality, putting people off bus, eratic driving, unclean stations. Restrooms are so filfthy they need to be banned for contamination. You ask a question and the workers are ready to bite your head off. We experienced a horrible travel experience. Greyhound will never get anymore of my money. If I can't travel by car or plane, then I guess I won't be traveling. It is a shame when... More...
    Hurlstdl's Picture   Hurlstdl    0 Comments   Comments
  • bAd service

    I really dislike greyhound. Your customer service is the worst i hav e ever experienced in the world in terms of transport service. Everytime i travel with you i have troubles. The last time today i booked a ticket for my boyfriend. They ask if we wanted to take the ticket at the station or print it home we choose to pick it up. After i finiah the whole transaction they tell me the station will be closed when my bf is travelling so we have to pick up tickets before!! That woyld have been SO useful to know before cause we choose that option to save time amd now we are loosing time. Plus at... More...
    Chanele's Picture   Chanele    0 Comments   Comments
  • Horrible service

    I do not mind if Greyhound buses are always chronically late an hour or several hours, but your overbooking policy is simply unacceptable. My experience makes me wonder if this company has any future. When a passenger, who has a valid Greyhound ticket for a specific bus at a specific time and your Greyhound ticket conditions in the ticket specifically state that the ticket is only valid for that specific bus at that specific time, tries to enter that bus and the Greyhound driver threatens to call 911 if you do not get lost because she thinks that the bus is full - I do not think Greyhound... More...
    Jerem669's Picture   Jerem669    0 Comments   Comments
  • Greyhound Bus Vouchers Useless

    I received a voucher from Greyhound for a future ticket, after having a horrible trip with my Son. When I went to use the voucher to order tickets for a future trip, I discovered (via a call to customer service only) that the voucher can only be used in a face to face transaction at a station. The ticket cost at a station versus an online purchase is over twice the price. Were I to have used the voucher at the station, it would have actually COST ME more money than to NOT use the voucher and purchase tickets on line. My calls to customer service resulted in no resolution other than a... More...
    lise's Picture   lise    0 Comments   Comments
  • Worst Customer Service ever

    I booked my ticket via greyhound and the ticket was not getting booked but the money was getting deducted. This happened with me for 4 times. Even after that the ticket was not getting booked. I called customer service for this and got connected after trying constantly for 5 hours. After that, they were not ready to listen to my issue and directly told that my credit card bak (BOFA) is responsible for the refund. I called BOFA and they told that greyhound is responsible for the refund. It was a complete deadlock. More...
  • Ticket Refund

    So I bought a ticket and the departure time was 4:25 pm and I arrived about 20 mins prior to bus leaving. I was outside of the designated gas station that they stop at and I was wondering when the bus was gonna arrive and the guy at the gas station told me he had already left. He never showed up to the gas station to begin with so I was lost as of why he had left without even coming to his designated place. The guy at the desk told me that he doesn't like driving to the station and that he called from the local McDonalds and asked if any passengers were there and since the guy at the... More...
    janethd24's Picture   janethd24    0 Comments   Comments
  • Greyhound horrible timing and service

    My first bus was late and the system was down so I couldn't print my pre purchased ticket. I explained my issue to the service desk and they told me to get in my terminal. SO I is. THE driver wouldn't let me on the bus unless I have her my id even after u showed her my email ticket. Then going back home the bus left thirty minutes early knowing that he had more people showing up so now I'm stuck driving an hour out of my way to chase a bus down that may possibly not be at the station. I have to get on this bus to be at work on time tomorrow. Overall a very frustrating and... More...
    Emmavinson34's Picture   Emmavinson34    0 Comments   Comments
  • bad trip from Warrenton 2nd May 2015

    I got on the Cityliner 2nd May at 1 in the morning. The driver took my ticket and I asked him where my seat was. He showed me 2A but a big man was sitting there with hand luggage on the next seat. He was not going to move. The driver then told me to find a seat. I was so shocked. The seats in front of the bus were vacant but I was told ut was for the driver. A man then took oity on me and said I could sit next to him. There were single people laying on the 3 seaters with blanket covering them sleeping. After we left Klersdorp tthe driver told the other driver he was tired. They pulled oiver... More...
    elna7's Picture   elna7    0 Comments   Comments
  • Power triping bus driver Meme

    I took a trip from Vegas to LA. There were some young English girls who were a little giggly at the beginning of the trip. The bus driver found it hugely disrespectful even though they were not the only people chatting on the bus. I was sitting behind the girls and they were not disruptive. They fell asleep and so did I. At out pit stop Meme threw them off the bus telling them they did not respect her while she was speaking on the microphone at the beginning of the trip. This was grosely exaggerated by her and she proceeded to call the police. The girls were quite calm under circumstances... More...
    Eurodiva's Picture   Eurodiva    0 Comments   Comments
  • Worst bus service ever seen

    My trip from newark penn station to columbus drove me nuts To start with bus was 1.5 hrs late at newark and after reaching philadelhia our driver told us that next driver will arrive in an hour but after sitting in the bus for about 2 hrs without heat a girl from the passanger took a step ahead to check whats going on and when she announced that the bus is not goin anywhere because they have no driver to take us anywhere, everyone in the bus got mad and when we asked greyhound they said either they can give the refund or next bus will go next day 4pm and it was 3 am when we were talking to... More...
    Ankurkumar1's Picture   Ankurkumar1    1 Comments   Comments
  • Charged twice for my trip and terrible customer service

    I have been a loyal user of Greyhound busses for many years and have been thoroughly disappointed with the rapid decline in customer service. My first terrible experience with Greyhound happened in Toronto after I had just missed my bus due to traffic. The ticket agent was very rude to me and wasn't sympathetic about my situation at all. I was aware that there was nothing that could be done and that I would have to purchase another ticket when the agent yelled (so do you want the ticket or not? Because if you don't I'm busy and don't waste my time.) Shocked and... More...
    rayray1234's Picture   rayray1234    0 Comments   Comments
  • Lost luggage on Jan 1, 2015

    I traveled from Gulfport, Ms to New Orleans, LA, then on to Dallas, TX. Bag was put on the bus in Gulfport. We got to Dallas and traveled on the same bus to Houston where we transferred to another bus. Between Gulfport and new Orleans my bag go misplaced because they couldn't find it when they unloaded at Houston. I have been calling since then. First, i was told it was in New York. Then they have no idea where it is, then New York again. Now, i need to fill out a claim form. I feel like I just got the run around and my bag is still missing. It amazes me that i cant put my bag on the... More...
    rena11874's Picture   rena11874    0 Comments   Comments
  • Credit card charged twice

    Hi, I recently bought tickets online on Greyhound, and my credit card was debited twice, whereas I got only one confirmation email. I tried to call EVERY phone number I could find online, but no one is able to help me getting my money back. The only person who seemed to understand my problem transferred my call to another number, which was actually an automatic service, but none of the menus was corresponding to my situation. Now I don't know what to do to get my money back, this is absolutely unbelievable that a company like greyhound has so bad customer service and so many... More...
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    blablabla123's Picture   blablabla123    0 Comments   Comments
  • Vancouver Greyhound Customer Service was very unfriendly and unhelpul

    The actual bus trip was fine despite it being lengthy but the lady at the customer service desk certainly left me feeling frazzled. I was about to board the bus and my baggage didn't have a destination tag, and the person loading the bus told me to go to the customer service desk and get a tag for it "QUICKLY!" I jogged over towards the lady at the desk, I was maybe 5 feet from the counter when she shut the window and put up a closed sign. I figured if she knew I just needed a tag she could just give it to me. I went up to the window and asked "Hi could I just have one... More...
    longstride's Picture   longstride    0 Comments   Comments
  • Terribly run company

    I have had several bad experiences with Greyhound between the buses running late and sitting next to people with little personal hygiene but this last time I've had it. I was scheduled to take a Bus from Toronto to Sudbury at 4 pm which I had booked two weeks in advanced because it was my boyfriend's birthday. I showed up at 3:30pm and waited at the platform. After about 15 minutes I assumed the bus was late until the manager showed up and told us our bus was cancelled! We didn't received any notice. I'm pissed because I could've taken an earlier bus or an earlier... More...
    melly731's Picture   melly731    0 Comments   Comments
  • Left on the cold winter waiting for a greyhound bus.

    Greyhound was responsible for, by far, the worst trip I've ever did. In purchased a ticket to go from Niagara Falls to Toronto. The bus was suppose to get at the bus station to pick the passengers at 10:35 pm, however, the bus station at niagara closes at 10:30 pm and all the passengers were kicked out and left outside waiting on the cold weather (-4C / 24F). It would be inconvenient, but not a big deal to wait 5 minutes in the cold. HOWEVER, the bus arrived ONLY 2 hours latter. It means the approximately 20 people were left without shelter and proper cloths for two hours waiting for a... More...
    Dougsvieira's Picture   Dougsvieira    0 Comments   Comments
  • Greyhound worst trip of my life!

    Me and my boyfriend rode greyhound last April from Salt Lake City Utah to go to Spring Hill Florida, the trip was only supposed to take two days getting there but ended up taking three days because our first driver took the wrong route! we had just left Utah and the driver got on the intercom to inform us that there was a "problem" with the route but didn't inform us about what that "problem" was. He stopped at a gas station and got out , we stayed at that gas station for almost 3 hours while he walked around and talked on his cell phone to god knows who, he finally... More...
    FreeFlyer's Picture   FreeFlyer    1 Comments   Comments
  • Driving from Baltimore to Eastern Shore - Oak Hall

    Purchased a ticket for my mom.. they left her at 9:30pm at the bus station and said he connecting bus left her. First the driver didnt even know the appropriate stops to pull in. He was leaving peope out on the route 50 highway. Then the reason they were late is because he was eating his dinner they said and then they were so late the other bus left. Called Grey hound and they were no help. Very rude.. spoke with a Mrs. Hill. Not helpful at all! More...
    djurato1's Picture   djurato1    0 Comments   Comments
  • Lost bag and ZERO help from Greyhound

    Ok so let me start by saying, if you have NO other options to travel and Greyhound is you only choice... walk or dont go!!! So my trip started in Nashville and I was schedule to leave at 7pm. We didnt leave till 9:30. We then connected in Louisville and Indianapolis,before being delayed another hour and missing my connection in Chicago. So the people in Chicago were extremely rude and could not find my bag. It took me 3 days to get someone on the phone and the put out a tracer... a week later, still waiting. This is why you should fly. This company is the worst I've ever did business... More...
    ledmon's Picture   ledmon    0 Comments   Comments
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