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Greyhound Bus Complaint - Bad costumer service
Greyhound Bus Complaint

Greyhound Bus Complaint


Bad costumer service

We used the greyhound bus several times during our trip and it was a bad experience every time. The staff is extremely unfriendly, impacient and not helpful. Once they told us to pay for our bags because the staff thought that they were too heavy (they were never too heavy for all the other bus drivers during our past trips) and finally we had to pay $60. It might be a good idea to be a bit more friendly and tell the customer where he has to pay instead of just walking away.
Once someone broke down one of our bags and didn't even say anything, just left it next to the bus.
The organisation at the bus terminal as well as the wifi in the bus was bad nearly every time. We wouldn't recommend it, even though it is a cheap way to travel.

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