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Greyhound Bus Complaint - Greyhound Bus Never Showed Up
Greyhound Bus Complaint

Greyhound Bus Complaint

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Greyhound Bus Never Showed Up


Copied and pasted my status that I just updated on Facebook rather than rewriting:

I don't usually take to Facebook for these sorts of things, but I figured I will this time to try and raise awareness for anybody traveling via Greyhound. I highly recommend you choose another service as Greyhound, in my opinion and experience, is the most unreliable service you could possibly choose. I booked a Greyhound bus for today, due to leave St. Catharines at 3:50pm. Just to be safe, I arrived at the terminal at 3:30pm, just in case it came early and wanted to leave early. But, obviously, if you have ever taken a Greyhound bus, it usually shows up late. At 4:20pm, when the bus still did not show up, I spoke with one of the employees at the terminal's help desk. They phoned Niagara Falls, which is the stop before St. Catharines, and found out that it had left their terminal at 4:15pm. I was told that it should be at the St. Catharines' terminal in roughly 15 minutes or so. I patiently waited until approximately 5:30pm before going back into the terminal to speak with one of the employees again. She called Greyhound directly and spoke with an employee who had absolutely no useful information. Instead, she was given a number, that was passed onto me, to call. I phoned the place about 6 times and had no success. It went to the machine every time. So, I called another Greyhound "help" number and spoke with a very nice, but useless, employee. He also could not figure out where my bus was and when I asked for a refund, he said that it was "not possible." Instead, he transferred me to yet another employee who "was better suited to help me in this situation." I waited for 5-10 minutes before somebody picked up. Once again, she couldn't figure out where the Greyhound bus was and that she wouldn't know for 24-48 hours because that was not her department. She informed me that a refund would NOT be guaranteed, but that I could try. So, she advised me to mail my ticket to their offices in Dallas, Texas, even though it was an e-ticket (apparently, as soon as you print out the ticket, it leaves their system). She could not help me with anything else, and at this point, I'm out about 20 bucks (plus however much it will cost to mail out my ticket) and three hours of my life.A All other buses are sold out for the day, except for a Canada Coach, which would be departing St. Catharines relatively late, and would likely arrive in Toronto for around 11:00pm) Now, my sister, mom, and dad are driving up to St. Catharines so we can be together for the weekend. My dad's Father's Day dinner is canceled and instead, he'll be driving to come and get me after a long day at work and an appointment. Thanks Greyhound, for making me feel emotions of not only anger and annoyance, but now, guilt as well. Thank you very much. Happy (early) Father's Day.


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