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Greyhound Bus Complaint - Greyhound Bus Vouchers Useless
Greyhound Bus Complaint

Greyhound Bus Complaint


Greyhound Bus Vouchers Useless

I received a voucher from Greyhound for a future ticket, after having a horrible trip with my Son. When I went to use the voucher to order tickets for a future trip, I discovered (via a call to customer service only) that the voucher can only be used in a face to face transaction at a station. The ticket cost at a station versus an online purchase is over twice the price. Were I to have used the voucher at the station, it would have actually COST ME more money than to NOT use the voucher and purchase tickets on line. My calls to customer service resulted in no resolution other than a suggestion that I just send it back and "ask for something else." When I asked what that "something else" might be, the agent stated she had no idea. I cannot imagine others haven't discovered this issue as well. It makes the vouchers completely meaningless and useless.

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