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Greyhound Bus Complaint - Greyhound Sucks!
Greyhound Bus Complaint

Greyhound Bus Complaint


Greyhound Sucks!

Greyhound absolutely sucks! My son and his friend were traveling from Steamboat Springs Colorado to Denver on Christmas Day. We paid $200.00 for tickets. The bus never showed up and in fact they cancelled the route without telling us so my children waited at the station for an hour. Wait, it gets worse!! When we called to try and reschedule, we got connected to a call center in the Philippines. The agent didn't have a clue and so they were useless. The next day we went back to the Steamboat Springs bus station. My children were able to board the bus; however, the bus was due to leave Steamboat at 4:00. It didn't leave the station until 5:15. The bus driver went to the bathroom and didn't return for 30 minutes. An hour later, my son calls to say that the bus broke down in Granby CO. The defroster wasn't working so the driver called for another bus. The second bus broke down. They waited for a tow truck to come and get it started. Meanwhile, it is 8:30 at this point. Finally, I drove 80 miles one way to pick them up. When I arrived at 10:30, the bus was still sitting at the gas station. This is unacceptable. Not only am I going to get a full refund, but I am going to report this company to the better business bureau. DO NOT USE GREYHOUND. THEY ARE UNRELIABLE; CUSTOMERS SERVICE IS TERRIBLE.

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