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Greyhound Bus Complaint - Greyhound bus service is terrible
Greyhound Bus Complaint

Greyhound Bus Complaint


Greyhound bus service is terrible

Greyhound bus service has the worst driving and customer service ever! The schedule time for the bus to leave was 8:00pm and I got my ticket on line. I got to the bus station at 7:45pm. By 8:00pm the line was very long and there was no driver. Finally at 9:45 they got a bus and took us on our way. The driver had the nerve to then make a stop for food some where in Baltimore and people where grumbling. Then he stopped again for something to drink at exit 7 on the NJ turnpike. I asked why all the stops since he left over an hour late. He said if i had a problem then i should have taken a plane and that he actually had 4 built in stops so i should be happy he only was stopping twice. He then went on to berate people on the bus who were complaining. He said we should be lucky he took this bus because he could have driven another route. Whereas we would have still been waiting at the terminal.

I am fed up with Grey hound. Since using their service to go from NYC to dc and back from dc to NYC.. I have had a driver leave at 3:15pm although the scheduled time to leave was 3:30pm and she closed the door in my face as I tried to run for it, a bus start smoking and break down so we had to switch buses at another station along the NJ turnpike, 2 drivers get lost (one actually asked the passengers for directions as we got to VA but were going to dc), 2 drivers stopped twice for cigarette breaks, one driver get pulled over by the police, one driver on an express stopped at the Baltimore travel plaza to get burger king and proceed to drive the bus while eating a whopper.

This is outrageous. Greyhound's service stinks and I am taking my money else where. This weekends trip will be on the Bolt bus. As the driver recommended if I am in a rush I will take a plane, the Amtrak, or another bus service. Enough is enough. When will they wake up?

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themattcause80 says: (9 years ago)
Guess who owns BoltBUS?

Greyhound, that's who.

themattcause80 says: (9 years ago)
Guess who owns and operates BoltBUS?

Greyhound. That's who.

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