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Greyhound Bus Complaint - Greyhound lost my luggage
Greyhound Bus Complaint

Greyhound Bus Complaint


Greyhound lost my luggage

Greyhound lost my luggage and refuse to pay thr claim On 2/27/2015 I traveled from St.Louis Missouri to Decatur Indiana on Greyhound bus line. When I arrived they had lost my luggage. After calling customer service several times, filing a claim over the phone I was told that I had to file a paper claim.I filed out the claim form on 03/04/15 in Fort Wayne Indiana. I was told that it they had until 6/4/15 to find my luggage, if they did not find it they would pay the claim.On 6/4/15 I called them and was told that they has mailed me a,letter on 5/30/15 stating that they had not received my original luggage claim check.I did not receive the letter in the mail until 06/15/15.I called them again and I explained to them that I had turned in the original when I filed the claim and that all I had was a copy.They told me to fax what I had, which I did on 06/17/15.I was told that it would take another 6 to 8 weeks to process.I called them again today 7/14/2015 and they would not acknowledge receiving the fax and said that they need more time to,process it.

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