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Greyhound Bus Complaint - Greyhound stranded my child - Greyhound Bus Co.
Greyhound Bus Complaint

Greyhound Bus Complaint


Greyhound stranded my child - Greyhound Bus Co.

This review has been resolved or replied to by this company.
I purchased a ticket from Grand Rapids, MI to Brainerd, MN for my 15 year old son. The website states that travelers over the age of 14 are allowed to travel without an adult. He was to have 2 transfers and arrive in Brainerd at 4 pm on June 26. It is now 3:02 am and my child is stranded in Chicago because the bus from Kalamazoo, MI to Chicago, IL was delayed. When my son called me, he was upset because "a guy from Greyhound came up and told me that I can't ride the bus alone". When I called to speak to someone, the man was so rude and literally yelling at me on the phone. He said that if I wanted him to, he would "allow my child to ride the bus all alone to MN". I am aware that Kyle was alone; I put him on the bus in Grand Rapids with assurances from the agent there that he would not have any problems along the way. While on the line with the agent in Chicago, I asked what time the bus would arrive in Minneapolis and he told me to "hold on" which I did for 15 minutes and then the guy just hung up on me. I researched the schedule online and found that the next bus from Minneapolis to Brainerd would not be until Thursday at 12:30 pm. This would mean that my son would be awake and trying to reach his destination from 7:40 pm on Tuesday until 3:30 pm on Thursday. And Greyhound will do NOTHING to help him??? While at the terminal in Grand Rapids, MI I purchased his return ticket from MN for July 23. What assurance do we have from Greyhound that he will make it safely/at all??? I have Zero confidence in Greyhound. I will tell everyone I know about our experience - I work for a bank and I see on average 50 customers per day. They will all hear about this.

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GreyhoundBusHelp says: (5 years ago)

We sincerely apologize to hear about this situation. If you can, please e-mail social.media@greyhound.com with the Passenger's ticket confirmation number. We will need to have this situation addressed on our side. Once again, we sincerely apologize for this situation. -JS

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