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Greyhound Bus Complaint - Greyhound worst trip of my life! - Greyhound Bus Co.
Greyhound Bus Complaint

Greyhound Bus Complaint


Greyhound worst trip of my life! - Greyhound Bus Co.

Me and my boyfriend rode greyhound last April from Salt Lake City Utah to go to Spring Hill Florida, the trip was only supposed to take two days getting there but ended up taking three days because our first driver took the wrong route! we had just left Utah and the driver got on the intercom to inform us that there was a "problem" with the route but didn't inform us about what that "problem" was. He stopped at a gas station and got out , we stayed at that gas station for almost 3 hours while he walked around and talked on his cell phone to god knows who, he finally got back on the bus and said he had to go back into utah and exit through another route. When we arrived in Atlanta, Georgia the workers were nothing but rude, first of all we were only supposed to have a two hour lay over but since our bus was so late we missed our bus and had to wait 11 hours for our next bus, we were concerned about our tickets and information getting messed up because of the delay and tried to ask questions to the staff at the atlanta georgia bus station, they went as far as to roll their eyes at us and tell us not to worry and there was nothing they could do. When the bus finally arrived we were on our way but heard bus drivers LAUGHING about some complaints the passengers had and saying they didn't care. On the bus my bag was on the floor in front of my feet not in anybodys way and easily picked up if need be, the bus driver came over to me and in a very loud voice said, " excuse me! if something happens the lady next to you can't get off because your bag is in the way, put it in the department above your head!" i said okay and sat there patiently waiting for him to move so i could do what he asked since the aisles are too small for anybody to walk down together on, he waited all of five seconds and then said, " did you hear me!!!??? put your bags up in the compartment!" and then he stormed off to the front of the bus muttering " what kind of bus am i running? got some kind of fools on here tonight " the same bus driver mocked me when i asked if i could switch seats with another person so i could sit next to my boyfriend because of my anxiety ( first time so far from home ) he said very loudly " oh you got anxiety? so you expect me to move someone else who's been on my bus for a while? " he did get them to move but made a huge scene about it. Not to mention all the bus drivers let other people smoke marijuana on the bus and other things. The best customer service was on the way back when we got back to about colorado. Our luggage was put on another bus but i noticed before it was too late and asked the bus boys if they could please retrieve our luggage before we got on our bus and they said, " it is not our responsiblity to watch our for your luggage you need to watch out for your own" . I think that Greyhound either needs to be shut down or they need to re-staff their whole entire crew, especially in Atlanta, Very rude "customer" service, when we asked for a refund all they gave us was a discount off our next tickets, like we'll be ridding greyhound again!. Very disapointed and saddend that i had to have that experience for my first trip away from home without family.

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