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Greyhound Bus Complaint - Left behind and refund refused - Greyhound buses epic fail
Greyhound Bus Complaint

Greyhound Bus Complaint

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Left behind and refund refused - Greyhound buses epic fail


I was at San Luis Obispo bus stop an hour before my bus was meant to go on 14th August. I was headed to San Francisco for my flight to Australia (business class, and I'm not made of money - I had to save for that). The bus shot through an hour late, leaving me and several other passengers behind. I had already called them twice and been given wrong information by someone who just wanted to get rid of me. Luckily Amtrak had room and got me to the airport on time. When I got home I emailed Greyhound to complain and request a refund. 3 weeks later, I got an idiot response from "Customer Service" (shouldn't that be "Customer Disservice"???) saying I wasn't eligible for a refund because the date of the trip had passed. My advice - don't even think of travelling Greyhound anywhere, anytime. This company is seriously defective and doesn't care about its customers.


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