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Greyhound Bus Complaint - Lost luggage on Jan 1, 2015 - Black bag with silver Regions tag on front
Greyhound Bus Complaint

Greyhound Bus Complaint

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Lost luggage on Jan 1, 2015 - Black bag with silver Regions tag on front


I traveled from Gulfport, Ms to New Orleans, LA, then on to Dallas, TX. Bag was put on the bus in Gulfport. We got to Dallas and traveled on the same bus to Houston where we transferred to another bus. Between Gulfport and new Orleans my bag go misplaced because they couldn't find it when they unloaded at Houston. I have been calling since then. First, i was told it was in New York. Then they have no idea where it is, then New York again. Now, i need to fill out a claim form. I feel like I just got the run around and my bag is still missing. It amazes me that i cant put my bag on the bus with me and have to trust incompetent handlers to get my bag to the destination. I understand they have to handle a million bags a day but my bag has MY things that I NEEd. To be treated like a random number and my things dont matter because the people whose job it is to solve these issues feel it isnt their problem so just tell a person anything to get us off the phone. Giving me 250 to replace things ive had for years is such a rip off and unfortunate. All Id like is for someone to say im sorry, we dropped the ball, your bag was lost in this place or by this person. There's nothing we can do at this point but we tried and not just pass the buck and say go fill out a claim form.


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