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Greyhound Bus Complaint - Oversold tickets - Greyhound
Greyhound Bus Complaint

Greyhound Bus Complaint

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Oversold tickets - Greyhound


I took a bus on April 1st, from Maryland, I brought a ticket for 1:20 PM and guess what time I got on the bus? 5:20. It seems to me that Greyhound likes to oversell their tickets, is it my fault that Greyhound oversold their tickets? I brought a 1:20PM bus I expect to be on the bus on 1:20PM. Okay, so if a commuter decides to change THEIR ticket schedule, we, the commuters have to pay a certain fee. HOWEVER, IF the Greyhound decides to oversell their tickets, all they will do is send you on the next bus, in my case, the next bus was 3 hours away. The staff were not willing to comprehend our commuters frustration, but all they tell is "I'm sorry, but there is nothing we can do about it." EXCUSE ME! Do something do not just sit on your fat ass in that comfy chair. After going through all this fuss I still did not receive an apology, GREAT way of telling the consumers how much the Greyhound company appreciate, us, the commuters. Overall experience horrible, I was starving, and all I had were a bag of chips from the vending machine, may I add it was $1.25. Do I look like I am rich? Why else would I take a bus? Consumer service, disgusting, what happen to the hospitality?


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Comments


GreyhoundBusHelp says: (5 years ago)
 0
Hello, we apologize for the delay in our response. We would like to have an opportunity to speak to you regarding this issue.

If you could please send us your confirmation number, along with your contact information so we can address this issue properly. Please send to social.media@greyhound.com


Thank you,
Tammy Herrera
Social Media
social.media@greyhound.com




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