Greyhound Bus Complaint

Greyhound Bus Complaint


Print At Home Ticket and subsequent refund process for Refundable Ticket - Print-At-Home Ticket and Refund Process

As a stage IV breast cancer patient, I have very little spare money to spend. I selected a Print-At-Home Ticket for convenience, as is possible with many other tickets (i.e., concert tickets) and none of these is "non-refundable". When I was unable to travel due to chemotherapy related side effects, I was told that if I did not board the bus in the morning at the scheduled time, my ticket was void and I would not be eligible for a refund. To be more accurate, I had to repeatedly state same to a Philippines call centre representative who insisted on advising that if I had purchased a Will Call ticket or another form of ticket, I would be able to refund or transfer my ticket, in extremely poor English and was loath to provide me with a clear yes or no answer to my query.

To hear that I could not transfer my ticket that was $200 or receive a refund, to me, is tantamount to theft. It is as though I was mugged by a Greyhound employee.

My second attempt at travelling, I purchased a ticket to pick up at Will Call but was required to reschedule my travel and, after reading the horrid reviews, do not wish to travel by Greyhound. Accordingly, I wish to receive a refund but note that in order to obtain same, I must request a refund VIA MAIL to the Burlington, Ontario Refund Centre. I can only assume that if I do not send such request via registered mail, my request will be lost and not processed until after the one year deadline, even though I was to travel this past weekend. I will be not only retaining a copy of my request, but sending the original by traceable mail. Further I intend to contact the Federal government to question how the practice of retaining customers full payment for a service not received is allowed and considered legal. To me, this is theft and the process to obtain a refund is unnecessarily cumbersome and inconvenient.

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NikkiBee says: (4 years ago)
I will be contacting the above noted e-mail address; however, I fully intend to provide a copy of my original complaint and response to the attention of Mr. Leach, as well as the Calgary Herald and National Post, so that other unsuspecting individuals are not robbed of their hard earned money.

GreyhoundBusHelp says: (4 years ago)
NikkiBee, we sincerely apologize to hear about the experience you had with us. If you can, please e-mail with your ticket confirmation number, mailing address and a copy of your Post. We will be glad to address your concerns. Once again, our sincere apologies. -JS

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