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Greyhound Bus Review - LOST BAGGAGES TRACED WITHIN 24 HOURS AND RETURNED TO ME - Lost baggage on Greyhound bus in North America.
Greyhound Bus Review

Greyhound Bus Review

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LOST BAGGAGES TRACED WITHIN 24 HOURS AND RETURNED TO ME - Lost baggage on Greyhound bus in North America.


I, along with my wife and three children below 7 years including one six month old baby boarded Greyhound Bus from Brooklyn city in New York, USA on the 19th Dec. 2014. We needed to change the bus at Manhattan, New York, USA in order to come to Buffalo as we were destined to Toronto, Ontario, Canada. We did board the bus on time at Manhattan on the 19th Dec. 2014 and arrived at Buffalo, New York, USA. We, however, were not able to trace our luggage on that bus. We were told by the driver of the bus to immediately contact the Baggage Lost & Found Section of Greyhound at Toronto Bus Toronto Terminal in Toronto, Ontario, USA. Accordingly, I contacted the Toronto Bus Terminal and produced the four tags of the baggage to the Lost & Found Section of Greyhound. The officer-in-charge went to look for the 4 pieces of lost baggage but could not find it at the lost and found section. He gave me his phone number and asked me to call at 4 pm and I returned home with my family.

When I arrived at home, I went on to the website of Greyhound and thru their online template sent a detailed explanatory complaint, receipt of which was instantly complained by Greyhound. I received a call from Greyhound's Toronto Office stating they have placed our tag numbers on tracer alert and they would revert to us as and when baggage are found. I received a phone call from Greyhound's office in Buffalo in New York, USA on the 20th Dec. 2014 at 10:00 am informing me that my four pieces of baggage have been found and that I could collect them any time 24/7 from their office in Buffalo in New York, USA.

I collected my baggage on the 20th Dec. 2014 itself at 7 pm from Greyhound's office in Buffalo, New York, USA. I wish to confirm here that right from our journey from Brooklyn, USA to Toronto, Canada all the office and ground personnel of Greyhound were very courteous, understanding and concerned about safety of all of us and our luggage.

I have a piece of advice to all travellers be it by Greyhound or any other transportation that they should never leave their baggage in any place even for a second but must be with their luggage to ensure their luggage is checked in through proper channel to ensure safety of their baggage.

Kudos and Bravo to Greyhound, for tracing and return the baggage to me which of course had expensive items and sensitive personal documents.

God bless your efforts and business.

If any one wish to talk to me they can write to me to wilbeaforever@yahoo.ca or call me on 647-835-5353 with their situation so that I can help them how to go about their problems.


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