Greyhound Bus Support Ticket

refund - Greyhound

Created By: ezcowboy1's Picture ezcowboy1 Last Reply: ezcowboy1's Picture ezcowboy1
Priority Level: [Medium] Status: [Open]
Created: 6 years ago Last Updated: 6 years ago
Department: N/A Replies: 0
Product: Greyhound

Purchased a ticket from Greyhound Bus Co. on March 22, 2011. The ticket was purchased to travel from Portland, Oregon to Elk City, Oklahoma. I put this purchase on my Visa debit card. The charge was $227. On March 25, 2011, I called Greyhound to cancel this ticket; and to see about a refund. The agent told me the ticket was not refundable; although I explained when I purchased the ticket i told the agent I may have to cancel this ticket if this person decides not to come to OK. The agent told me that the ticket was refundable, but would cost $18 to do so. After speaking with my bank; I called Greyhound Bus Co. corporate office at: 214-849-8000; and spoke with Oscar, Employee ID#5864. He also refused a refund; and also refused to let me speak with a manager; which I asked him three (3) times. Oscar stated that he had the last word, and a manager would do me no good. Perhaps Greyhound is so large now; they don't care who they offend.


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